Question
Reply
 
Top Student
terray
Posts: 5
Member Since: ‎04-26-2011
Message 1 of 3 (358 Views)

HP 6310 will not scan to computer

Last week printer Icon in Printer Window said "Error."  I uninstalled and tried to reinstall from CD.  Just before completion, got "Error 1618 (MSI Error 1618)" message.  Tried uninstall and reinstall again from CD and got "Another installation is in progress.  Complete that installation before proceeding with this installation."  Could not find a solution.  Today, in the Printer Window, I clicked "Add a printer" and the printer did install.  But I cannot scan from the printer to the computer in "Paint." 

 

I tried  HP scan device.  Message says "If scan device not listed (which it wasn't) it is not currently installed on your computer."  Now what?

Distinguished Professor
DevRao
Posts: 2,734
Member Since: ‎02-03-2010
Message 2 of 3 (338 Views)

Re: HP 6310 will not scan to computer

Hi,

 

May i know which is the O\S that you are using.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Top Student
terray
Posts: 5
Member Since: ‎04-26-2011
Message 3 of 3 (327 Views)

Re: HP 6310 will not scan to computer

Have HP Pavilion with Vista.  Thanks

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation