HP 8500 Scan to Email setup-cant connect to server?

[DexterM]

In a supported Web browser on your computer, type the IP address assigned to the printer. For example: if the printer’s IP address is 123.456.789.123, you would type “http://123.456.789.123” into your Web browser’s Address or Go to field. The printer IP address is listed on the Configuration page.

To find the IP address, press Setup>Network Settings>Print Network Config. Page.

[WesC]

I'm having similar issues listed in this thread.  I'm using a Wireless Netgear router - I can connect to the Embedded Web Server from my web client - everything looks fine - test email works BUT when I try to do anything content related from the printer (apps etc) it doesn't work. 

Trying to access the Web Server Setup from the printer, when I select "Printer Email Address" I get "The printer was unable to connect to the server" - and offers options to setup a proxy (which I do not use). 

My Router Status:

IP Address 24.99.98.148 Subnet Mask 255.255.252.0 Default Gateway 24.99.96.1 DHCP Server 68.87.68.13 DNS Server 68.87.68.166
68.87.74.166

   

Here is my Network Settings from the web server:

I've tried several variations following threads in support, including 252.0 ending the Subnet Mask, and tried using the DNS settings from my router.  Suggestions?

IP Address 192.168.1.3 Subnet Mask 255.255.255.0 Default Gateway 192.168.1.1 DNSv4
Configured By Manual Preferred DNS Address 192.168.1.1

[JTG-NYC]

I tried all of the other solutions posted here, and none worked for me.  Through trial & error, however, the following DID work for gMail:

First go to a command prompt and type IPCONFIG to get your network Subnet & DNS Gateway info, for example:

 Subnet Mask . . . . . . . . . . . : 255.255.255.0
 Default Gateway . . . . . . . . . : 1.1.1.1

Then...

1. Open the printer's internal web page by browsing to its IP address (i.e.: 1.1.1.105 in this example)
   
2. Select the green Networking tab
3. Select Wireless (802.11) (located on the left hand netowrking pane)
4. Select the green IPv4 Configuration tab
5. Select Manual IP
   1. Enter the Manual IP Address YOU have configured for the printer (i.e.: 1.1.1.105)
      
   2. Enter 255.255.255.0 for the Manual Subnet Mask (from above)
      
   3. Enter 1.1.1.1 for the Manual Default Gateway (from above)
6. Select Manual DNS Server
   1. Enter 1.1.1.1 for the Manual Preferred DNS Server  <==  This was the action missing from other soluutions
      
7. Select Apply

NOW, go to the SETTINGS tab and select "Outgoing E-mail Profile Setup"

Use the following for gMail:

Your eMail address <your.name@gMail.com>

Your Name <Your Preferred Display Name>

SMTP Server :  smtp.gmail.com

SMTP Port :  465

CHECK the box for SMTP server requires authentication for outgoing e-mail messages

SMTP User ID : <enter YOUR full gMail address>

SMTP Password : <enter YOUR gMail password>

Click Save & Test

You can use the same parameters for Device Alerts

Hope this works for you!

[dcooper_cse]

I am having the same problem connection new HP8500 to server. It downloaded and installed update, but never would connect to eprint server. I am using ethernet through ATT modem/router.

IP: 192.168.1.72

Subnet: 255.255.255.0

Default Gateway: 192.168.1.254

Source: DHCP

Primary DNS: 192.168.1.254

Is there anything I can do?

Added note: I am using 2wire modem/router brand new from Best Buy.

[dcooper_cse]

Since the printer downloaded and insstalled an update it does not seem that internet connectivity would be an issue. There must be some problem with the eprint server it is trying to connect to. After installing the update it never connected to the eprint server to get an email address.

[rxg]

Yours

IP: 192.168.1.72

Subnet: 255.255.255.0

Default Gateway: 192.168.1.254

Source: DHCP

Primary DNS: 192.168.1.254

Mine

IP: 192.168.0.11

subnet 255.255.255.0

default 192.168.0.1

DCHP

Primary DNS 192.168.0.1

Not sure where you're getting the .254 from, try changing them to .7 to match the last string of your IP. My IP and Defaults match except that the default has one fewer digits.

Sorry, that's all I've got for you it's been a while since I've even thought about this.

[dcooper_cse]

The .254 comes from the IP address assigned to the ATT modem/router by the ATT service. I cannot change it.

The .72 is the IP address of the printer that the router/modem assigns to it in the local network.

[xavi]

Please, i dont know whether i can have your help please.

i have an issue since months. i can not use properly scan to email features. once i scan, the email goes to the corresponding user but there is no scanned file insite, autommatically a second email is sent to the user (distribution error message).

our internet access is through WIMAX PPOE connection. we are using CISCO router 2911 models with LAN-to-LAN VPN configured.

noted, me a can use outlook to send attachment in my office connected to the same router.

below is the router configuration.

hostname JDDS_Douala

boot-start-marker
boot-end-marker
enable secret 5 $1$N3IX$CgStLMrXBUmD7Xf292ryk0
aaa new-model
aaa session-id common
no ipv6 cef
ip source-route
ip cef
ip dhcp excluded-address 10.49.9.1
ip dhcp pool JDDS_SAP
   network 10.49.9.0 255.255.255.240
   default-router 10.49.9.1
   dns-server 10.114.17.167 10.121.17.168
no ip domain lookup
ip domain name guinness.com
multilink bundle-name authenticated
crypto pki trustpoint TP-self-signed-280252646
 enrollment selfsigned
 subject-name cn=IOS-Self-Signed-Certificate-280252646
 revocation-check none
 rsakeypair TP-self-signed-280252646
crypto pki certificate chain TP-self-signed-280252646
 certificate self-signed 01 
license udi pid CISCO1941/K9 sn FCZ15049BFS
username cisco privilege 15 secret 5 $1$/J05$z8BkLwhteaa8788t0v.SU.
secure boot-image
secure boot-config
redundancy
ip ssh time-out 90
crypto isakmp policy 10
 encr 3des
 authentication pre-share
 group 2
crypto isakmp key D4kv#85aW9 address 193.130.120.196
crypto ipsec security-association lifetime seconds 28800
crypto ipsec transform-set ESP-3DES esp-3des esp-sha-hmac 
crypto map JDDS_BASSA 10 ipsec-isakmp
 set peer 193.130.120.196
 set transform-set ESP-3DES
 match address ACL_VPN
interface GigabitEthernet0/0
 description $ETH-LAN$$ETH-SW-LAUNCH$$INTF-INFO-GE 0/0$
 ip address 192.168.70.254 255.255.255.0
 ip nat inside
 ip virtual-reassembly
 duplex auto
 speed auto
interface GigabitEthernet0/1
 description Connect to MTN
 no ip address
 duplex auto
 speed auto
 pppoe enable group global
 pppoe-client dial-pool-number 1
interface FastEthernet0/0/0
interface FastEthernet0/0/1
interface FastEthernet0/0/2
interface FastEthernet0/0/3
interface Vlan1
 description Connect to LAN
 ip address 10.49.9.1 255.255.255.240
 ip access-group 1 in
 ip nat inside
 ip virtual-reassembly
interface Dialer0
 ip address negotiated
 ip nat outside
 ip virtual-reassembly
 encapsulation ppp
 dialer pool 1
 dialer-group 1
 ppp authentication chap callin
 ppp chap hostname guinnessbassa_SUO@yellobb.mtnns.cm
 ppp chap password 0 guinnessbassa
 crypto map JDDS_BASSA
ip forward-protocol nd
ip http server
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip nat inside source list ACL_no_NAT interface Dialer0 overload
ip nat inside source static tcp 192.168.70.1 25 41.205.12.184 25 extendable no-alias
ip nat inside source static tcp 192.168.70.1 80 41.205.12.184 80 extendable no-alias
ip route 0.0.0.0 0.0.0.0 Dialer0
ip access-list extended ACL_VPN
 permit ip 10.49.9.0 0.0.0.15 10.0.0.0 0.255.255.255
 permit ip 10.49.9.0 0.0.0.15 167.221.0.0 0.0.255.255
 permit ip 10.49.9.0 0.0.0.15 173.31.0.0 0.0.255.255
 permit ip 10.49.9.0 0.0.0.15 89.0.0.0 0.255.255.255
 permit icmp 10.49.9.0 0.0.0.15 10.0.0.0 0.255.255.255
 permit icmp 10.49.9.0 0.0.0.15 167.221.0.0 0.0.255.255
 permit icmp 10.49.9.0 0.0.0.15 173.31.0.0 0.0.255.255
 permit icmp 10.49.9.0 0.0.0.15 89.0.0.0 0.255.255.255
ip access-list extended ACL_no_NAT
 deny   ip 10.49.9.0 0.0.0.15 10.0.0.0 0.255.255.255
 deny   ip 10.49.9.0 0.0.0.15 167.221.0.0 0.0.255.255
 deny   ip 10.49.9.0 0.0.0.15 173.31.0.0 0.0.255.255
 deny   ip 10.49.9.0 0.0.0.15 89.0.0.0 0.255.255.255
 permit ip 10.49.9.0 0.0.0.15 any
access-list 1 deny   192.168.70.0 0.0.0.255
access-list 1 permit any
control-plane
line con 0
 password cisco
line aux 0
line vty 0 4
 transport input telnet rlogin ssh
line vty 5 15
 transport input telnet rlogin ssh
!
scheduler allocate 20000 1000
end

[Frannied]

How did you get this to scan to email having problems 

[dbisco1]

Need help please.  Have the 8500 pro wireless 909a.  Im trying to setup scan to email feature.  i keep getting "cannot connect to server, check the server  name and address"  The msn email address and password are correct. The smtp server is smtp.email.msn.com and the port is 25.  The printer is set up on the wireless network and i can print fine. My router is a netgear wnr2000.

What am i doing wrong?