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04-28-2011 03:39 PM
I had the same problem recently. I was frustrated because in had used the printer with no problems only a couple of days earlier. When i switched it on it said 'Print cartridges' 'Refer to printer documentation'. In my irritation i repeatedly removed and installed the cartridges (forcefully!) until the error message disappeared. To save keep lifting the cover i held my finger in the hole on the left hand side and just removed it to release the cartridges.
Not very technical I'm afraid but resolved the problem.
05-05-2011 02:01 PM
I have tried your solution and it looked good for a minute whilst it rebooted, but still the same crap message, before I been this heap and never by another HP machine agian, any other ideas please
06-24-2011 08:23 PM
Same here! I installed the new cartridges and I got the error, now it won't even recognize the old cartridges. Am I going to have to keep buying them until I find one that works?!! I've opened and closed the printer ten thousand times and still nothing, I've removed and replaced the old and new ink cartridges and still nothing! So still no solution anyone?? I didn't really use this printer much anyway so I know it can't be the usage.
06-29-2011 04:56 PM
I am having exactly the same problem and nothing seems to be fixing it. These printers are so frustrating. Seems a common problem. Any more suggestions?
09-26-2011 05:59 PM
10-21-2011 12:13 PM - last edited on 10-21-2011 01:52 PM by MrMatthew
Hi when i go to change ink cartridge it says on error message.the cartridge appears to be missing or damaged cyan yellow. I just bought new hp cartridge and still get same message. HELP PLEASE [Personal Information Removed] Thanks
10-27-2011 12:14 PM
Can anybody help?, I tried to take out cratridges, installing as per instruction...unplugged usb and power plug as per instruction....changed cartridge and it started with that error msg....it is all in one ...surprisingly scanning worked...but not anything else...no other button works...please help
10-27-2011 02:43 PM
having exactly same problem and did everything was instructed everywhere except paid $20 for technical support after warranty
I read all the posts ...seems like no body exactly knows how to fix it...I will keep looking...if any body knows what to do Please please please help....it is HPC5280 all in on printer