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Honor Student
m486
Posts: 2
Member Since: ‎08-14-2014
Message 1 of 4 (81 Views)

HP CARE PACK

[ Edited ]

Sir, I have purchase HP Deskjet 3545 (CN41H2Q38S). Further I have purchase HP Care Pack (1+ 4 years) on 7th August 2014 through their webiste (www, timescare.in) from HP Care Pack Services. But there is no response from www.timescare.in and still not received any email / HP Care Service Pack. After purchase care pack, there is no upgrade in warranty period also. Please send your reply in this matter at the earliest. Sandeep [Thank you for visiting the HP Support Forums. I am sorry to inform you that your post has needed some editing to remove personal information.]

Retired
Russel-E
Posts: 3,313
Member Since: ‎01-09-2014
Message 2 of 4 (55 Views)

Re: HP CARE PACK

Hi @m486 ,

 

I have sent you issue to be escalated and do check your private message when a HP employee reaches out to you.

Best,

Russ

I worked for HP.
Honor Student
m486
Posts: 2
Member Since: ‎08-14-2014
Message 3 of 4 (35 Views)

Re: HP CARE PACK

[ Edited ]

 

Sir,

 

 

 

Still, the problem is not resolved.

 

 

 

Your team member sent HP Care Pack certificate but there is End Date is mentioned Januray 2019.  The End Date of the said Pack should be August 2019.

 

 

 

As per their request, I have sent purchase invoice copy as they want to confirm Start Date i.e. Purchase Date of HP Deskjet 3545. After sending Scan copy of the required invoice copy, no reply is received / any intimation received from them.

 

 

 

 

 

The said issue is escalated to sales6@timescare.in  but there is no response from them.

 

Sandeep [edited Personal Information by moderator]

 

 

 

 

 

 

 

 

 

 

Moderator
george-p
Posts: 7,764
Member Since: ‎01-09-2014
Message 4 of 4 (32 Views)

Re: HP CARE PACK

Hi @m486 ,

Thank you for visiting the HP Support Forums. I needed to edit your post and remove the email address and last name. From our Rules of Participation:

Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.

If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.

Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.

Thank you
George

I work for HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation