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Student
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HP Deskjet 2540 can't delete a print job

I have a Hp Deskjet 2540 I want to cancel an 8 page print job,  and I can't delete it out of the que, it keeps saying deleting

but it won't go, I am using wireless connection. I have tried using the cable connection but it still won't delete.

 

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Re: HP Deskjet 2540 can't delete a print job

Hi,

 

From the Desktop, hold down the Windows key and press R.  Into the Run window, type services.msc and hit enter.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document(s) have been removed.

 

Regards,

 

DP-K

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Member Since: ‎09-24-2010
Message 2 of 3 (2,230 Views)

Re: HP Deskjet 2540 can't delete a print job

Hi,

 

From the Desktop, hold down the Windows key and press R.  Into the Run window, type services.msc and hit enter.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document(s) have been removed.

 

Regards,

 

DP-K

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Student
Posts: 1
Member Since: ‎10-22-2014
Message 3 of 3 (1,218 Views)

Re: HP Deskjet 2540 can't delete a print job

It will not let me delete the offending job in the folder saying 'this file is being used by another person or program. Close any programs that might be using the file and try again'

 

I have closed everything and it still will not let me delete the job.

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