Question
Reply
 
Honor Student
DrFistington
Posts: 2
Member Since: ‎01-30-2012
Message 1 of 5 (2,163 Views)

HP Deskjet 3050A j611 drivers won't install when connecting through USB

[ Edited ]

I was called out to a house a few days ago to setup a printer, which is generally a 15 minute job.  However, in this case, I spent over an hour and a half working on the PC and printer, and could never get it to install.  Here's some more information;

 

1.  Laptop was a dell Inspirion with WIndows Vista Home Premium 32 bit.

2.  The printer was an HP Deskjet 3050A, It was new and I still had the original Driver CD.

3.  Windows would detect the new hardware when I plugged it in, and try to automatically install the drivers.  The drivers could not be found on the install CD manually, so I went to run the HP Setup wizard.  When I did that, I would get to the second or third step where the HP Printer is supposed to be connected via USB.  When I would connect the printer, nothing would happen.  WIndows would detect that the printer was plugged in, but the HP setup wizard would not.  I would choose the option that the Printer would be connected later, but then it would just tell me to run the wizard when it was connected, but since the HP install program never saw that it was connected, the drivers would never install.

 

I have looked around and I cannot find a regular zip file with the actual drivers themselves.  I can only find the HP install program which doesn't work.

 

I tried installing the drivers in regular and safe mode, I removed the printer and let windows autodetect it several times, applied windows updates, disabled driver signature verification,even tried different USB cords and ports,  and nothing has worked.

 

Does anyone know of a fix for this situation?  Normally I would just get the actual driver files and force windows to use them without the HP install, but that doesn't seem to be an option.

Intern
CarolynL
Posts: 25
Member Since: ‎12-09-2010
Message 2 of 5 (1,826 Views)

Re: HP Deskjet 3050A j611 drivers won't install when connecting through USB

If you are still having problems installing your HP Deskjet 3050A printer, can you try the follow?

 

1. Disconnect the printer from the PC.

2. Go to the Start Menu -> Control Panel -> Programs -> Uninstall a program

3. Uninstall the HP Deskjet 3050A software from the PC.

4. If the uninstall tells you to reboot the PC, reboot the PC.

5. Insert the CD that came with the printer (or download the Product Installation software from www.hp.com --> "Support & Drivers"), and run the Product Installation software.

6. Make sure you only connect the printer to the PC with the USB cable when prompted by the software installer.

 

Carolyn

I am an HP employee.

- Carolyn
Although I am an HP employee, I am speaking for myself and not for HP.

* Click the KUDOS star on the left to say “thanks” for helping!
* Please mark a reply “Accept as Solution” if it solved your issue so others can find it.



Honor Student
hawking
Posts: 2
Member Since: ‎08-16-2012
Message 3 of 5 (793 Views)

Re: HP Deskjet 3050A j611 drivers won't install when connecting through USB

I have the same problem installing the HP 3050A by USB to my desk top Windows 7.  I tried your suggestion which comes right out of the HP booklet, page 5. I get a cd icon that says reading cd then changes to 3050A and right above is a picture of a lock.  Does this mean the cd is somehow locked and won't install?

thanks...................Hank

HP Support Agent
Gemini02
Posts: 6,133
Member Since: ‎09-03-2013
Message 4 of 5 (768 Views)

Re: HP Deskjet 3050A j611 drivers won't install when connecting through USB

Hi hawking

 

I understand you are unable to install the printer.

 

I will be happy to assist you with this.

 

The cd is locked so you can't burn anything to this disc. You must have it in a dvd drive. You should be able to right click the cd and run it.

 

I would turn off all start up programs to make sure there isn't something blocking the printer from installing.

Click on start, in search box type in run, enter, then type in msconfig, click OK.

Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.

Then click on the start up tab at the top.
Click on disable all.
Reboot the computer.
Turn off any antivirus software.

Download and run the software. Select your operating system, click next, select the full feature software and driver.

Then go back into msconfig and enable the All Microsoft Services and enable all on the start up tab. Turn the Antivirus software back on again.

 

If you need more assistance just let me know.


 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Honor Student
deejay1152
Posts: 3
Member Since: ‎01-31-2014
Message 5 of 5 (679 Views)

Re: HP Deskjet 3050A j611 drivers won't install when connecting through USB

I tried the instructions above ... still the install failed Any other suggestions ???
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation