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Honor Student
RhythmIsASadist
Posts: 2
Member Since: ‎01-16-2013
Message 1 of 3 (218 Views)

HP Deskjet 4580 installed on Windows 8 but will not scan.

I have an HP Deskjet f4580. I used it with an HP laptop with Window 7 and it worked fine. Now I have a sony vaio with Windows 8 and while the printer did install, it will not scan. It keeps giving me the "another program is using your printer" error. I  unplugged the printer, Restarted the  computer, uninstalled and reinstalled drivers, and attempted to use the HP doctor none of which worked. Is there a solution to this problem or am I just going to have to get a new printer?

Distinguished Professor
-JohnB-
Posts: 5,287
Member Since: ‎11-22-2011
Message 2 of 3 (200 Views)

HP Deskjet 4580 installed on Windows 8 but will not scan.

Hi there,

Try downloading and running the print and scan doctor located here:

http://goo.gl/Ujpib



It can fix a lot on its own and if not give a better idea of what is going on.


Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Honor Student
RhythmIsASadist
Posts: 2
Member Since: ‎01-16-2013
Message 3 of 3 (198 Views)

Re: HP Deskjet 4580 installed on Windows 8 but will not scan.

As stated, I did use the HP print and scan dr. It kept telling me to restart the computer and do the scan again. I did it 3 times before giving up.
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