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Student
hpbothered
Posts: 1
Member Since: ‎08-03-2010
Message 1 of 2 (757 Views)

HP Director will not load in windows 7

HP Director software will not install on my new windows 7 PC. The PC picks up and automotically downloads the drivers so the printer works, but will not pick up the software for the scanner. I have downloaded the installation file for all the "All in one" software for this printer but the installation crashes at the last stage "Configuring product". I have screen shots of the error messages if this will help diagnose the problem. I have spent may hours trying to resolvethis so i would be grateful for some help. Thanks. Damian
troubleshooting : I have followed all the guidance in the HP Installation Error document.
setting changes : MY PSC1610 worked on my old XP computer. The problem has arisen trying to install the HP Director software on my new windows 7 PC.

Master's Graduate
skippyjohnson
Posts: 532
Member Since: ‎12-05-2008
Message 2 of 2 (739 Views)

Re: HP Director will not load in windows 7

Probably not what you want to hear, but here's a statement on Vista and Director.  Since Win 7 released after Vista, I think the answer is the same for  Win 7.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01471226&cc=us&lc=en&dlc=en&product=306895

 

 

I am an HP employee.
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