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09-07-2013 01:48 AM
I have bought a brand new printer. I have followed the instructions how to install the printer. Now I keep getting message coming up on the printer's screen telling me I have a carriage jam. I have never printed from the printer, there is no paper jam, the cartridges are fully in place and the cartridge holders (the peices which flip down to hold the cartridges) are secure. First the printer was telling me that I needed to remove all the packaging from within the printer, I have doubled checked everything that there is no more packaging in the printer. Now I get told that there is a carriage jam, and to remove an paper jams or obstructions. As far as I have found from opening and shutting the printer, checking for anything which could catch the cartridge holder, and dismissing the message, the printer still just makes these two clunking noises, literally; clunk clunk, every time, then gives me the message again about the carriage jam.
09-09-2013 07:27 AM
I would suggest following this document, which will guide you through the correct steps on how to resolve this issue.
I really appreciate it!
I work for HP
11-06-2013 04:39 AM
Very very very frustrated this morning. Have watched all the you tube HP videos on unpacking - have followed all the steps you suggested and still cannot set up this printer as I have carriage jam - all packaging is removed - I checked and watched the step by step hp video on unpacking - frustrated as I needed before 8 this a.m. Back to the store I go.
11-07-2013 08:48 AM
Sorry to hear about the carraige jam on your new printer. Can you let us know if you get a replacement at the store?