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printer1758
Posts: 1
Member Since: ‎09-07-2013
Message 1 of 6 (4,249 Views)

HP ENVY 4500, Installation Problem, carriage jam

I have bought a brand new printer. I have followed the instructions how to install the printer. Now I keep getting message coming up on the printer's screen telling me I have a carriage jam. I have never printed from the printer, there is no paper jam, the cartridges are fully in place and the cartridge holders (the peices which flip down to hold the cartridges) are secure. First the printer was telling me that I needed to remove all the packaging from within the printer, I have doubled checked everything that there is no more packaging in the printer. Now I get told that there is a carriage jam, and to remove an paper jams or obstructions. As far as I have found from opening and shutting the printer, checking for anything which could catch the cartridge holder, and dismissing the message, the printer still just makes these two clunking noises, literally; clunk clunk, every time, then gives me the message again about the carriage jam.  

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 2 of 6 (4,211 Views)

Re: HP ENVY 4500, Installation Problem, carriage jam

Hello,

 

I would suggest following this document, which will guide you through the correct steps on how to resolve this issue.

Student
jobart1
Posts: 1
Member Since: ‎11-06-2013
Message 3 of 6 (3,956 Views)

Re: HP ENVY 4500, Installation Problem, carriage jam

Very very very frustrated this morning.  Have watched all the you tube HP videos on unpacking - have followed all the steps you suggested and still cannot set up this printer as I have carriage jam - all packaging is removed - I checked and watched the step by step hp video on unpacking - frustrated as I needed before 8 this a.m.  Back to the store I go.  

Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 4 of 6 (3,936 Views)

Re: HP ENVY 4500, Installation Problem, carriage jam

Hi jobart

Sorry to hear about the carraige jam on your new printer. Can you let us know if you get a replacement at the store?

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Student
credwood
Posts: 1
Member Since: ‎03-10-2014
Message 5 of 6 (2,563 Views)

Re: HP ENVY 4500, Installation Problem, carriage jam

I am having the same problem. It's brand new, never been used. The carriage is stuck on the right and won't move an inch. I did notice on the roller by the carriage it has a part that sticks up and blocks it but I can't figure out how to move it, without breaking it, of course. Can someone please help me!

Student
ciderboy2
Posts: 1
Member Since: ‎03-11-2014
Message 6 of 6 (2,548 Views)

Re: HP ENVY 4500, Installation Problem, carriage jam

I have the same problem. Brand new printer. Fully unpacked as per instructions and online tutorial. Cannot insert ink cartridges as getting message "Carriage jam - Remove all packaging....".

 

Carriage 'locked' into right hand position, so can't insert ink. Nothing visible at all out of place in printer.

 

Any clues or do I have to write this one off and send it back to the retailer?

 

Thanks

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