10-13-2013 02:23 AM
I have a new HP ENVY 4500 printer which installed without problem but when I try to print the computer tells me the printer is offline and I can't work out how to get it online
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Re: HP ENVY 4500
10-16-2013 12:12 AM
I resolved it via the telephone helpline thank you - I had to re-set my wireless router
10-15-2013 02:17 PM
If you haven't looked this document already, it may offer some help:
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- Setting up the All-in-One (Hardware)