Question
Reply
 
Top Student
BarrieAsp
Posts: 2
Member Since: ‎10-13-2013
Message 1 of 4 (632 Views)
Accepted Solution

HP ENVY 4500

I have a new HP ENVY 4500 printer which installed without problem but when I try to print the computer tells me the printer is offline and I can't work out how to get it online

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 4 (611 Views)

Re: HP ENVY 4500

If you haven't looked this document already, it may offer some help:

 

'Printer is offline' Message Displays on the Computer and the Printer Will Not Print

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Top Student
BarrieAsp
Posts: 2
Member Since: ‎10-13-2013
Message 3 of 4 (605 Views)

Re: HP ENVY 4500

I resolved it via the telephone helpline thank you - I had to re-set my wireless router

Student
mjs8700
Posts: 1
Member Since: ‎01-11-2014
Message 4 of 4 (372 Views)

Re: HP ENVY 4500

thank you

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation