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Honor Student
johnnyo27
Posts: 3
Member Since: ‎02-13-2014
Message 1 of 4 (343 Views)

HP Envy 5530 Printer

Hp Envy 5530 will not print.  Installed on a wireless network.  Other computers can print to this printer and the installation software can see it.  The Print and Scan doctor says it is okay but the test page will not print.  The internal test page does print.  Print jobs stay in the queue for a while and then just disappear.

PhD Student
Wally_R
Posts: 883
Member Since: ‎12-10-2013
Message 2 of 4 (331 Views)

Re: HP Envy 5530 Printer

Hi there johnnyo27,

 

Please try as many steps from the troubleshooting document below as you can:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02205477&cc=ca&dlc=en&lang=en&lc=en&product=530...

 

Hope that helps :smileyhappy:


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Honor Student
johnnyo27
Posts: 3
Member Since: ‎02-13-2014
Message 3 of 4 (319 Views)

Re: HP Envy 5530 Printer

Printing issue is not resolved.  Print jobs are not stuck in the queue, they leave the queue but do not print.  Test page in windows printer setup also does not print.  Have an Officejet 6600 also installed and it works fine.

PhD Student
Wally_R
Posts: 883
Member Since: ‎12-10-2013
Message 4 of 4 (308 Views)

Re: HP Envy 5530 Printer

Hmmm, okay, thanks for letting me know the extra info. I've got some things for you to look at with the connection, please let me know if checking any of the scenarios below changed anything...

 

The printer is not connected to the network
If you haven't already done so, print a Wireless Network Test report from your printer's control panel to confirm the printer has connected successfully to your wireless network. If the printer is not connected, the Wireless Network Test report may identify a possible cause (for example MAC address filtering may be enabled on your wireless router) and provide instructions on what to do next. Verify that your printer has a valid IP address (example 192.168.0.5) and has connected to your network's name (SSID).

 

The computer and printer are not on the same network
The best way to check this is to open your web browser (for example Internet Explorer) and type the printer's IP address in the address box of the browser (for example, http://192.168.0.5) in order to access the printer's home page (also called an EWS or embedded web server). This web page comes directly from the printer;, and being able to open and view this page proves the computer and printer are connected to the same network.

 

  • Firewall software is blocking access to devices on the network
    If you are using firewall software on your computer, it may be blocking your attempts to reach other devices on your network. Be sure that if you see pop-up dialogs from your firewall software related to HP programs, you choose to always allow these programs access.
    • Security software firewalls (examples are Symantec, ZoneAlarm and McAfee) can block the HP software from finding your printer over the network. If you find that the printer can be detected once the firewall is disabled, go to http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en and search for "Printer Not Found". The "Printer Not Found" documentation provides guidance on how to configure your firewall to prevent problems from happening once you enable the firewall again.
    • See firewall help for more information.

 

Source:  http://www8.hp.com/us/en/campaigns/wireless-printing-center/faq.html


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