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LBC Tutor
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LBC
Posts: 8
Member Since: ‎10-17-2010
Message 1 of 6 (3,712 Views)

HP Imaging software won't uninstall

Somewhere in the HP imaging software, I have corrupted a file. I am trying to uninstall all of this software and then reinstall it. If I try to uninstall the software using the Windows 7 uninstaller, it tells me that it can't do it until it finishes uninstalling the "current program". If I try to use the HP uninstaller, it goes through all of the motions including restart, bit nothing has changed. What else can I do? LBC

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DavidPK
Posts: 32,683
Member Since: ‎09-24-2010
Message 2 of 6 (3,706 Views)

Re: HP Imaging software won't uninstall

Hi,

 

Download and install Revo uninstaller from the link below.

 

http://www.revouninstaller.com/download-freeware-version.php

 

Run the program, right click on the icon of the software you want to remove and select uninstall.  During the process you may be asked to delete registry entries, just select all and click delete.  Do the same for left over files and folders.  Repeat for any other software you want to remove.  Reboot the computer.

 

Hope this helps.

 

Best wishes,

 

DP-K

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LBC Tutor
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Posts: 8
Member Since: ‎10-17-2010
Message 3 of 6 (3,676 Views)

Re: HP Imaging software won't uninstall

Hi DavidPK,

 

I downloaded and installed Revo Uninstaller. The programs which I want to uninstall from my computer do not show up in the Revo Uninstaller window that shows the programs on my computer. (Sorry about the runon sentence.) How do I get them to show up? Do I use one of the other features to cleanup the leftovers? I wasn't quite able to figureout how to do this.

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DavidPK
Posts: 32,683
Member Since: ‎09-24-2010
Message 4 of 6 (3,672 Views)

Re: HP Imaging software won't uninstall

Hi,

 

Does any of this HP related software does show up in revo?

 

OCR Software by I.R.I.S

HP Imaging device functions

HP solution centre

HP Photosmart All in one Driver

HP Photosmart Essentials

 

Let me know.

 

Best wishes,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

LBC Tutor
Tutor
LBC
Posts: 8
Member Since: ‎10-17-2010
Message 5 of 6 (3,658 Views)

Re: HP Imaging software won't uninstall

No it doesn't.

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DavidPK
Posts: 32,683
Member Since: ‎09-24-2010
Message 6 of 6 (3,646 Views)

Re: HP Imaging software won't uninstall

Hi,

 

I would try re-installing the software, it probably won't work, but should register with Revo and give it something to uninstall.  When you start Revo, choose the Advanced cleaning option when asked, before proceeding.  Remember when you are asked to delete registry entries, select all and click delete.  Do the same for left over files and folders.

 

Best wishes,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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