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Honor Student
johnh11
Posts: 2
Member Since: ‎06-10-2010
Message 1 of 3 (10,706 Views)

HP LaserJet 2420 windows 7 install

Hello,

 

I have ran into an issue installing a networked HP LJ 2420 printer to a Windows 7 machine. When I add 'A Network Printer', it finds it without problem but windows updates cannot find the driver and  I have downloaded both the 32bit and 64bit drivers from the HP website and this returns an error 'Cannot find suitable driver'

 

Has anybody run into this issue, or have any advise on how to proceed?

 

Thanks,

John

Student
brachphotos
Posts: 1
Member Since: ‎09-22-2010
Message 2 of 3 (10,292 Views)

Re: HP LaserJet 2420 windows 7 install

I used Windows Vista x64 bit drivers and the install worked perfectly. Give that a try.

Tutor
Crusoe
Posts: 10
Member Since: ‎09-22-2010
Message 3 of 3 (10,236 Views)

Re: HP LaserJet 2420 windows 7 install

Hi -

 

You can try following the instructions in this document, installing the drivers in compatibility mode: HP Color LaserJet 2820/2830/2840 Installation Instructions - Windows 7 32 bit only "Compatibility Mode".  They may help, if you are running the 32-bit OS.  the document is located here:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=t2-832...

 

Good luck!

Although I am an HP employee, I am speaking for myself and not for HP.
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