HP OfficeJet 4500 G510g-m problem on WINDOWS 8 (7776 Views)
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Honor Student
MnfDra
Posts: 4
Member Since: ‎12-19-2012
Message 1 of 13 (7,776 Views)

HP OfficeJet 4500 G510g-m problem on WINDOWS 8

Hi all, i have installed my officejet 4500 software on my windows vista notebook  and on another one with XP  using CD delivered with the printer.

Now i have a new laptop with windows 8 and i cannot use same CD because when installer starts there is no "INSTALL" button , only exit.   ( Quite strange isn't it ?) .

Found and downloaded what HP says  to be the windows 8 version  , the installer goes on and the printer seems to be installed BUT  there is no  Solution center HP on my desktop and i cannot find it in any folder. The printer is listed in the Printer folder but there is no way to print and i do not understand where , and how, i have to go to scan documents and send fax. IN other word this printer is completly unusable with windows 8.

do i miss something ?

 

Thanks.

Provost
banhien
Posts: 31,387
Member Since: ‎01-29-2009
Message 2 of 13 (7,775 Views)

Re: HP OfficeJet 4500 G510g-m problem on WINDOWS 8

Hi,

 

Where did you download from ? Which file is it ? My suggestion: Go to the following page:

 

   http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=us&dlc=en&sw_lang=&product=3919...

 

1. Download the Utility #4 then run it,

2. Download the right (bit) Full Feature Software and Drivers then install on your Windows 8 machine.

 

Regards.

BH
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Honor Student
MnfDra
Posts: 4
Member Since: ‎12-19-2012
Message 3 of 13 (7,766 Views)

Re: HP OfficeJet 4500 G510g-m problem on WINDOWS 8

Hi and thanks for your support,   tonight i'll verify the name of the file and sure i have download it from HP site. anyway i'll give you a feedback in a couple of days about  your suggestion.

 

Thanks again.

Honor Student
MnfDra
Posts: 4
Member Since: ‎12-19-2012
Message 4 of 13 (7,759 Views)

Re: HP OfficeJet 4500 G510g-m problem on WINDOWS 8

Hi , for sure i've download it from some HP site, i really do not remember,

the file is OJ_AIO_4500_G510g-m_Ent64__Win_WW_140_330,  today i'll try your suggestion and i'll give you a feedback.

 

Thanks

Honor Student
MnfDra
Posts: 4
Member Since: ‎12-19-2012
Message 5 of 13 (7,755 Views)

Re: HP OfficeJet 4500 G510g-m problem on WINDOWS 8 - Accept as Solution

HI finally i have my HP4500 working fine also on windows 8.

Thanks again for your support.

 

Regards

Student
sabrit
Posts: 1
Member Since: ‎07-19-2013
Message 6 of 13 (6,259 Views)

Re: HP OfficeJet 4500 G510g-m problem on WINDOWS 8

I too am trying to install OfficeJet 4500 on a new Win8 laptop. I followed the link to the software download for the OfficeJet 4500 and ran the HP Instal Wizard for Windows, but after agreeing to allow the program to make changes, nothing happens. I tried running it again and get a message that a version is already running and the only option is to exit. Please, can you tell me how to recover and get this install done?

Distinguished Professor
VisionAiry
Posts: 3,119
Member Since: ‎02-15-2013
Message 7 of 13 (6,040 Views)

Re: HP OfficeJet 4500 G510g-m problem on WINDOWS 8

If you are still unable to get the installation started, search your Devices and Printers folder and make sure it hasn't already been installed.  If you still have your software disc, then hopefully this link will assist you.

 

--The Installation CD Does Not Start Automatically in Windows 8--

 

If that does not help you, how is the printer connected (USB, wireless, or Ethernet)?


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studenttss
Posts: 1
Member Since: ‎08-27-2013
Message 8 of 13 (5,519 Views)

Re: HP OfficeJet 4500 G510g-m problem on WINDOWS 8

i have download software & when i'm going to install it it shows only exit button..........send me its soln

 

 

Distinguished Professor
VisionAiry
Posts: 3,119
Member Since: ‎02-15-2013
Message 9 of 13 (5,444 Views)

Re: HP OfficeJet 4500 G510g-m problem on WINDOWS 8

In your Windows 8 computer, search your Devices and Printers folder to make sure the printer is not already installed.  If you only see the exit button after the download from the website, I would assume that is because the software is already installed.

 

If you are certain it has not completed the installation, use the HP Printer Install Wizard and let me know if that helps.


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
Student
Gospel4me
Posts: 1
Member Since: ‎01-29-2014
Message 10 of 13 (2,768 Views)

Re: HP OfficeJet 4500 G510g-m problem on WINDOWS 8

how do i download it

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