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FloridaGypsy
Posts: 20
Member Since: ‎05-18-2012
Message 1 of 36 (4,861 Views)

HP OfficeJet 4622 (All-In-One Printer)

I'm trying to install HPofficejet 4622, but keep getting error code 1722 (install didn't add port monitor (HP Discovery Port Monitor), yes my port monitor under computer management is turned on.

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Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 2 of 36 (4,828 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Hello FloridaGypsy

 

Try the following document, it has troubleshooting for many MSI Fatal Errors. Let me know how it goes or if you have any questions.

Fatal Error

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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FloridaGypsy
Posts: 20
Member Since: ‎05-18-2012
Message 3 of 36 (4,809 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Kudos for trying to help

BUT

"none" of the link suggestions worked

I continue to get error code 1722

"failed to add port monitor HP Discovery Port Monitor (series 4620)

print spooler service could not be started"

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 4 of 36 (4,798 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Hello again FloridaGypsy

 

Try this:

1. Type services.msc in run or search program and files

2. Locate "Print Spooler" service.

3. Make sure that this service is running.

4. Double click on Print Spooler and go to the tab called Dependencies.

5. Two services should be listed (its ok if you don't 2).

6. Check these services to make sure they are enabled.

 

If you run into any problems or notice anything odd please let me know. Hopefully this will get the print spooler in working order.

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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FloridaGypsy
Posts: 20
Member Since: ‎05-18-2012
Message 5 of 36 (4,794 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Thanks for checking back with me

I didn't follow your instructions exactly as I knew the print spooler was turned on & went directly to Dependency.

Only one service available

"Remote Procedure Call (RPC)"

Then I went back to double check the print spooler & although set on automotic it was now "turned off".

Teach me to follow instructions !

It shows an error code of 1075

"The dependency service does not exsist or has been marked for deletion"

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FloridaGypsy
Posts: 20
Member Since: ‎05-18-2012
Message 6 of 36 (4,791 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

I also tried the "fatal error" solution without resolution

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 7 of 36 (4,787 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Hello FloridaGypsy

 

Which service gave the error code? The Print Spooler?

You may want to try the HP Print and Scan Doctor. It might discover something and may even fix it.

http://www.hp.com/go/tools

 

However, it seems to be a problem with Windows Services. Have you tried Stopping and Restarting the Print Spooler? What operating system are you running?

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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FloridaGypsy
Posts: 20
Member Since: ‎05-18-2012
Message 8 of 36 (4,783 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Thanks for sticking with me !!!

 

Error Code 1075 was found with Print Spooler (no dependency service)
no RBC was found in "files to be deleted"
redownloaded driver from HP site
still get error code 1722
Under search I looked for Print Spooler & found it
c:\windows\system32\spoolsc.exe
so that's not the problem
I ran HP Print & Scan Doctor & it found "nothing!" (blank screen)
I can not stop & restart the print spooler as I get error code 1075
I'm using XP
 
Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 9 of 36 (4,779 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Hello FloridaGypsy

 

In Services was Remote Procedure Call (RPC) running? The problem seems to be that it isn't running or working properly. The Error Code 1075 indications that the Print Spooler can start because of a problem with RPC.

 

If it is indeed started try to restart the RPC service if you can. Has anything changed recently such as an update, a new antivirus or registry cleaner, etc.?

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Tutor
FloridaGypsy
Posts: 20
Member Since: ‎05-18-2012
Message 10 of 36 (4,771 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Sorry, just double-checked something

Under Services

The RPC is set as automatic

The RPC Locator is set on Manual

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