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HP OfficeJet 4622 (All-In-One Printer)
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Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 11 of 36 (1,554 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Hello FloridaGypsy

 

When you locate RPC and RPC Locator were they turned on or off?

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FloridaGypsy
Posts: 20
Member Since: ‎05-18-2012
Message 12 of 36 (1,547 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

RPC stateup type: "started"

RPC installer stateup type: stated "manual" (I changed it to startup type: "automatic", service status" now "started"

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 13 of 36 (1,542 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Hello FloridaGypsy

 

With both RPC dependencies started and set to automatic locate the service "Service Process Launcher" make sure this is also started. If all are started reset and check once more. Then proceed to re-install the printer.

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Tutor
FloridaGypsy
Posts: 20
Member Since: ‎05-18-2012
Message 14 of 36 (1,537 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

can only find "server" under "services"

Is there some where else I can look for it ?.

It is set as automatic & started

Sorry, didn't work !

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 15 of 36 (1,528 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Hello FloridaGypsy

 

I'm sorry I realized I didn't finish the service name. The service to check is "DCOM Service Process Launcher". Make sure it is running and set to automatic. I also appreciate your patience, this type of install error isn't always an easy or quick fix.

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Tutor
FloridaGypsy
Posts: 20
Member Since: ‎05-18-2012
Message 16 of 36 (1,523 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Sorry,.....

Being "stupid" this morning !

Where do I find this ????

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FloridaGypsy
Posts: 20
Member Since: ‎05-18-2012
Message 17 of 36 (1,517 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

DCOM Service (Server) Process Launcher found & was already set on automatic & started

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 18 of 36 (1,511 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

Hello FloridaGypsy

 

Try the following proceedure and let me know if anything changes. If you see any errors please take a screenshot of the error window and add it to a post.

 

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://get.adobe.com/flashplayer/

9. Download the full feature software and drivers

Officejet 4622 Software

10. Run the download to reinstall the printer

 

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://get.adobe.com/flashplayer/

9. Download the full feature software and drivers

Officejet 4622 Software

10. Run the download to reinstall the printer

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Tutor
FloridaGypsy
Posts: 20
Member Since: ‎05-18-2012
Message 19 of 36 (1,506 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

I have .......

7z50BCB

7z51B1C

7zS1DE2

7zS3AA1

7ZS7E69

7zS17A4

7zS758CA

7z6070D

7zS3478

7Z571B2

7zS58D9

7zS20D3

7zS0009

7zS5E5C

7zS5BE8

7zS0B84

7zS0EF3

7zS1AD3

7zS1C07

7zS2EEA

7zS06BA

7zS14F9

7zS30EF

7zS68AB

7zS296B

 

 

Tutor
FloridaGypsy
Posts: 20
Member Since: ‎05-18-2012
Message 20 of 36 (1,505 Views)

Re: HP OfficeJet 4622 (All-In-One Printer)

under "utils" I could find no CC

only

HPINSTALLLOGCOLLECTOR

hpUrlauncher

x86

x32

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