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Honor Student
PissedOff3
Posts: 4
Member Since: ‎09-23-2011
Message 1 of 7 (1,032 Views)

HP OfficeJet 8500 Pro A909n Windows 7 software won't install on Windows 7?!

I've got a brand new HP OfficeJet 8500 Pro A909n printer to go with my brand new Windows 7 laptop. The Windows 7 instal disk that comes with the new printer fails immediately on launch of the setup.exe, whether I run as administrator or not. I downloaded the "latest" software/driver package from the HP website which was released only a few months ago and that also fails immediately on launch of the setup.exe. The warning I receive is "Installation cannot continue". I also downloaded the very special "HP Instal Wizard" to help me, just in case I had chosen the wrong software/drivers previously. The "HP Instal Wizard" selected the same package to download and again as with all these packages (basic or full instal), it downloaded, extracted and fails immediately on launch of it's own setup.exe

 

Please advise or let me know if there is more info needed to asses the situation. Thank you HP community! :smileyhappy:

Honor Student
PissedOff3
Posts: 4
Member Since: ‎09-23-2011
Message 2 of 7 (999 Views)

Re: HP OfficeJet 8500 Pro A909n Windows 7 software won't install on Windows 7?!

Looks like I'm not the only one out there having this problem, but not a single working solution that I've been able to find. 

 

Anyone have any ideas?

Top Student
Ezn89
Posts: 7
Member Since: ‎09-22-2011
Message 3 of 7 (998 Views)

Re: HP OfficeJet 8500 Pro A909n Windows 7 software won't install on Windows 7?!

Hello PissedOff3

 

Which version of Windows 7? 64 or 32 bits?

 

appears to you another thing, beyond this warning???

Honor Student
PissedOff3
Posts: 4
Member Since: ‎09-23-2011
Message 4 of 7 (997 Views)

Re: HP OfficeJet 8500 Pro A909n Windows 7 software won't install on Windows 7?!

Hi, It's a 64bit version (forgot to mention that part) and the only other options included in the "Installation Cannot Continue" dialog box are the choices to either "Search the Internet for a Solution and Cancel Installation" or "Cancel Installation". That's it I'm afraid.

 

Any thoughts?

Top Student
Ezn89
Posts: 7
Member Since: ‎09-22-2011
Message 5 of 7 (994 Views)

Re: HP OfficeJet 8500 Pro A909n Windows 7 software won't install on Windows 7?!

Do you have some antivirus or security solution?

Try to stop, this program, only for installation of Hp Software

After restart de program.

 

 

Honor Student
PissedOff3
Posts: 4
Member Since: ‎09-23-2011
Message 6 of 7 (993 Views)

Re: HP OfficeJet 8500 Pro A909n Windows 7 software won't install on Windows 7?!

Good idea, I'll give it a try this evening when I get home from work and see if it will allow to be installed then. I'll post my results after. Thanks for the idea!

Student
Casey1999
Posts: 1
Member Since: ‎11-10-2011
Message 7 of 7 (955 Views)

Re: HP OfficeJet 8500 Pro A909n Windows 7 software won't install on Windows 7?!

There are updated driver and software downloads for the HP OfficeJet 8500 Pro A909, on hp website, compatible with Windows 7, did you try one of them?

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=3752...

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