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Honor Student
6ft6
Posts: 2
Member Since: ‎01-05-2012
Message 1 of 3 (356 Views)

HP Officejet 4630

I can not print to my officejet 4630 from my laptop running Windows 8.1, it will scan but not print.  I have used the Hp Print and Scan Doctor and have reinstalled the software 3 types. It still won't print. The print menu indicates it is sending it to the printer but no print job. It can print from other non Window 8 computers on my network. Help

Distinguished Professor
Cheetah12
Posts: 3,707
Member Since: ‎11-04-2013
Message 2 of 3 (330 Views)

Re: HP Officejet 4630

Hello 6ft6,

 

Welcome to the HP Forums! I understand your concerns. How is this printer connected? Wireless or USB?

 

Please try restarting the Print Spooler on your computer(s). I will provide a YouTube Video on performing this step here.

 

If this printer is connected over a wireless network, then please try this step:

 

1) Restart your computer

2) Turn off your printer

3) Disconnect the power cord from the router for less than 60 seconds

4) Wait for the computer to come back on and turn on the printer

5) Try to print a document

 

If this step doesn't work, then try another connection. Please plug in a USB cord into your computer and printer, to verify if you are able to print a document.

 

Please inform me your troubleshooting steps.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say “Thanks” for helping!


Cheetah12
I work on behalf of HP
Honor Student
6ft6
Posts: 2
Member Since: ‎01-05-2012
Message 3 of 3 (321 Views)

Re: HP Officejet 4630

I had to have depot level support to reinstall the drivers to get the machine to work.  Thank you for your reply.

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