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Student
roncar5
Posts: 1
Member Since: ‎01-22-2012
Message 1 of 2 (577 Views)

HP Officejet 6500 Printer problems

My printer is giving me the error message "Ink System Failure" .  I have powered it of and on as suggested but still not able to print.  I have a full black ink cartridge but my color cartridges are empty.  Could that be the problem? 

 

Please advise - thank you.    

Honor Student
PI_2012
Posts: 3
Member Since: ‎02-28-2012
Message 2 of 2 (451 Views)

Re: HP Officejet 6500 Printer problems

It may be the porblem of the empty color cartridge. Did you try changing the color cartridge.

 

Alternatively follow the procedures in the link here to resolve the problem. 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&dlc=en&cc=us&product=3795314#N99

 

Hope it solve the problem.

Although I am an HP employee, I am speaking for myself and not for HP.
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