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Top Student
dtrexler
Posts: 6
Member Since: ‎09-22-2011
Message 1 of 8 (578 Views)

HP Officejet Pro 8500 A909g Series ADF Issue

I received a replacement all-in-one printer in early December 2011.  I just tried to scan a document using the ADF.  I put the paper in the ADF tray and nothing happens.  The printer doesn't see the paper in the ADF.  Is this a hardware failure or have I missed something with the ADF communications/sensors? 

Teacher
RickeyP
Posts: 98
Member Since: ‎09-20-2011
Message 2 of 8 (574 Views)

Re: HP Officejet Pro 8500 A909g Series ADF Issue

When you put the page in the ADF does it say "original loaded" on the front panel of the printer?  Try making a simple copy from the ADF too & let me know

Although I work for HP, I am speaking for myself and not for HP.
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Top Student
dtrexler
Posts: 6
Member Since: ‎09-22-2011
Message 3 of 8 (573 Views)

Re: HP Officejet Pro 8500 A909g Series ADF Issue

No.  The front panel does not say that an original has been loaded when I set the pages in the ADF.

Intern
nic123
Posts: 21
Member Since: ‎04-26-2011
Message 4 of 8 (564 Views)

Re: HP Officejet Pro 8500 A909g Series ADF Issue

Please try to call HP support.

http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en

Although I am an HP employee, I am speaking for myself and not for HP.

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Honor Student
blbafcpres
Posts: 3
Member Since: ‎06-01-2011
Message 5 of 8 (478 Views)

Re: HP Officejet Pro 8500 A909g Series ADF Issue

I cleaned all of the parts I could see and still have the line along the middle of the page when I use the ADF. There is no line when scanning or copying from the glass. I tried to take apart the ADF but was unsuccessful, please advise.

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 6 of 8 (472 Views)

Re: HP Officejet Pro 8500 A909g Series ADF Issue

[ Edited ]

Hello blbafcpres

 

If you have not already please try the following article. It may help resolve your issue.

Lines in Copies, Scans, or Faxs

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Honor Student
blbafcpres
Posts: 3
Member Since: ‎06-01-2011
Message 7 of 8 (467 Views)

Re: HP Officejet Pro 8500 A909g Series ADF Issue

Thanks I tried this already. Cleaned everything that I could find

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 8 of 8 (463 Views)

Re: HP Officejet Pro 8500 A909g Series ADF Issue

Hello blbafcpres

 

Have you cleaned the glass under the ADF? It gets overlooked quite often. The following link also has a video and plenty of diagrams. More than likely that is the culprit.

Horizontal Lines on Copies

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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