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Student
timrosen
Posts: 1
Member Since: ‎11-24-2012
Message 1 of 5 (3,730 Views)
Accepted Solution

HP Officejet Pro 8600 Scanner Failure -CM749-64001

Hi,

 

On start up have the error messsage Scanner Failure - unable to scan, copy or send a fax

 

have tried powering off and on - all other functions seem OK.

 

The printer is new.

 

Tim

Regents Professor
sabretooth04
Posts: 5,749
Member Since: ‎07-30-2012
Message 2 of 5 (3,721 Views)

Re: HP Officejet Pro 8600 Scanner Failure -CM749-64001

Reinstall the the newest full featured software and drivers from the web.  Now try.

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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
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Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 3 of 5 (3,712 Views)

HP Officejet Pro 8600 Scanner Failure -CM749-64001

Try to unplug the unit, leave cord out for 30 seconds, and plug it back in. See if the error disappears. You may have to contact HP Support (1800-474-6836), because this is a hardware issue with the printer, and you can get replacement.
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Student
hcvet
Posts: 1
Member Since: ‎03-25-2013
Message 4 of 5 (3,454 Views)

Re: HP Officejet Pro 8600 Scanner Failure -CM749-64001

ACCEPTED AS SOLUTION
Student
irishob
Posts: 1
Member Since: ‎01-04-2014
Message 5 of 5 (1,800 Views)

Re: HP Officejet Pro 8600 Scanner Failure -CM749-64001

my hp 8600 is asking me to set up my computer to scan what do i have to do and what must i  open ?

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