HP Officejet Pro 8600 e-All-in-One printer - N911a - Cannot scan (3890 Views)
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Top Student
fogh
Posts: 6
Registered: ‎03-16-2012
Message 1 of 13 (3,890 Views)

HP Officejet Pro 8600 e-All-in-One printer - N911a - Cannot scan

Hi Support,

 

I am getting very frustrated with my new printer. Now I have searched this forum and tried this and that, installed and uninstalled and run misc. HP tools, still I cannot use the "HP Scan" program from the PC and also not the "Scan to Computer" option from the printer.

 

I get an error message saying that "HP Officejet Pro 8600 was not found".

 

I am able to scan to a networkfolder - and printing is also possible.

I have activated every setting in the EWS admin module to be sure.

 

I have checked that these services are running (was mentioned in another support ticket):

 - Remote Procedure Call RPC .

 - DCOM Server Process Launcher

 - RPC Endpoint Mapper

 - Shell Hardware Detection

 - Windows Image Acquisition (WIA)

 

and they are - so that is not the problem.

 

When I run the "HPPIW.exe" (Printer Install Wizard) downloaded from support - it says that the full installation is there except the drivers.

 

System info:

HP Officejet Pro 8600 e-All-in-One printer - N911a

Windows 7 Home Premium 64-bit

Product CD - holds driver version 24.2.0 ( which also is the latest version that I can download.)

 

Please someone help me, I was expecting to be able to use the product that I bought ;O)

 

Thanks,

Thomas, (Denmark)

Provost
pcwizard
Posts: 11,488
Registered: ‎12-31-2009
Message 2 of 13 (3,855 Views)

Re: HP Officejet Pro 8600 e-All-in-One printer - N911a - Cannot scan

Hi fogh,

 

Have you ran the following utility

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114802&cc=us&dlc=en&lang=en&lc=en&product=432...

I am an HP employee.

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Top Student
fogh
Posts: 6
Registered: ‎03-16-2012
Message 3 of 13 (3,849 Views)

Re: HP Officejet Pro 8600 e-All-in-One printer - N911a - Cannot scan

Hi pcwizard,

 

Yes I have tried running "HPSDU.exe" - it gets to step 3 "Driver" and fails.

It recommends reinstall - and I have tried installing from the CD several times now, uninstalled and restartet numerous times - the installation says the it completes sucessfully >> But still it doesn't work :smileyfrustrated:

Provost
pcwizard
Posts: 11,488
Registered: ‎12-31-2009
Message 4 of 13 (3,842 Views)

Re: HP Officejet Pro 8600 e-All-in-One printer - N911a - Cannot scan

Hi fogh,

 

Make sure that the firmware is the most current version, and then install the printer using the software from the link below. If you still have an issue I would suggest installing the printer on a different computer to help isolate the problem. Let me know what you find out?

 

Firmware:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-101905-2&cc=us&dlc=en&lc=en...

 

Software:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-97846-2&cc=us&dlc=en&lc=en&...

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Top Student
fogh
Posts: 6
Registered: ‎03-16-2012
Message 5 of 13 (3,802 Views)

Re: HP Officejet Pro 8600 e-All-in-One printer - N911a - Cannot scan

Hi pcwizard,

 

Firmware version is CLP1CN1150CR - which seems to be the latest version.

 

And I did already try to install with the "OJ8600_619.exe" file (version 24.2.0),

but that is the same version of the software that I have on the CD that came with the product.

 

Any other ideas?

 

Provost
pcwizard
Posts: 11,488
Registered: ‎12-31-2009
Message 6 of 13 (3,790 Views)

Re: HP Officejet Pro 8600 e-All-in-One printer - N911a - Cannot scan

Hi Fogh,

 

Did you recieve any errors while installing the software from the web?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Top Student
fogh
Posts: 6
Registered: ‎03-16-2012
Message 7 of 13 (3,762 Views)

Re: HP Officejet Pro 8600 e-All-in-One printer - N911a - Cannot scan

No. No errors during installation.

I have also

removed my Symantec products

and removed all HP printer software

restarted windows

installed HP software again

 

 - and I still cannot use "HP Scan" :smileysurprised:(

Provost
pcwizard
Posts: 11,488
Registered: ‎12-31-2009
Message 8 of 13 (3,753 Views)

Re: HP Officejet Pro 8600 e-All-in-One printer - N911a - Cannot scan

Hi fogh,

 

Can you scan from Microsoft Paint?

 

Do you have the same issue if you install on a different computer?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Top Student
fogh
Posts: 6
Registered: ‎03-16-2012
Message 9 of 13 (3,743 Views)

Re: HP Officejet Pro 8600 e-All-in-One printer - N911a - Cannot scan

Hi pcwizard!

 

I am not able to scan from Paint ("from Scanner or Camera") either.

I have not tried installing on a different computer yet (it is of the exact same type and model) but i might try that.

 

Thanks.

Provost
pcwizard
Posts: 11,488
Registered: ‎12-31-2009
Message 10 of 13 (3,741 Views)

Re: HP Officejet Pro 8600 e-All-in-One printer - N911a - Cannot scan

Hi fogh,

 

Let me know if you see the same issue on the other computer?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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