Re: HP Officejet Pro 8610 4X6 Borderless Printing (64 Views)
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Honor Student
Admiral_Cecil
Posts: 3
Member Since: ‎06-28-2014
Message 1 of 6 (92 Views)

HP Officejet Pro 8610 4X6 Borderless Printing

Hello,

 

I have an HP Officejet Pro 8610 on Windows 7 x64.  It says 4x6 photo paper is supported.  But, when I tried to print to this size, the 8610 refuses to pickup the paper.  I've tried all the 4x6 HP photo paper settings, but still no go.

 

Is 4x6" photo paper not supported?  Or, how do I get it to print at this size?

Professor
jabzi
Posts: 2,185
Member Since: ‎04-11-2012
Message 2 of 6 (78 Views)

Re: HP Officejet Pro 8610 4X6 Borderless Printing

Hello, 

 

Please click HERE to access steps that should resolve the issue.

 

If issue still persists, please call HP Tech Support for further assistance.

If you are in US , the toll free # is 1-800-474-6836 .

If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the white star under my name.


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Honor Student
Admiral_Cecil
Posts: 3
Member Since: ‎06-28-2014
Message 3 of 6 (72 Views)

Re: HP Officejet Pro 8610 4X6 Borderless Printing

Hello,

 

Yes, I followed all those instructions earlier before I posted on the forum.  But, it did not help as the printer refused to pickup the 4x6 photo paper.

Professor
jabzi
Posts: 2,185
Member Since: ‎04-11-2012
Message 4 of 6 (69 Views)

Re: HP Officejet Pro 8610 4X6 Borderless Printing

Hello, 

 

Could you please try to place the glossy side of the photo paper facing down in the tray and check if it pulls in the paper.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the white star under my name.


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Honor Student
Admiral_Cecil
Posts: 3
Member Since: ‎06-28-2014
Message 5 of 6 (66 Views)

Re: HP Officejet Pro 8610 4X6 Borderless Printing

Hello,

 

Yes the glossy side is facing down, but the paper won't get drawn in.

Professor
jabzi
Posts: 2,185
Member Since: ‎04-11-2012
Message 6 of 6 (64 Views)

Re: HP Officejet Pro 8610 4X6 Borderless Printing

[ Edited ]

Hello, 

 

Please click HERE to access the steps that should resolve the issue.

You may have to try Solution Three .

 

. If issue still persists, please call HP Tech Support for further assistance.

If you are in US , the toll free # is 1-800-474-6836 .

If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the white star under my name.


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation