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Honor Student
Admiral_Cecil
Posts: 3
Member Since: ‎06-28-2014
Message 1 of 7 (407 Views)

HP Officejet Pro 8610 4X6 Borderless Printing

Hello,

 

I have an HP Officejet Pro 8610 on Windows 7 x64.  It says 4x6 photo paper is supported.  But, when I tried to print to this size, the 8610 refuses to pickup the paper.  I've tried all the 4x6 HP photo paper settings, but still no go.

 

Is 4x6" photo paper not supported?  Or, how do I get it to print at this size?

Distinguished Professor
jabzi
Posts: 2,520
Member Since: ‎04-11-2012
Message 2 of 7 (393 Views)

Re: HP Officejet Pro 8610 4X6 Borderless Printing

Hello, 

 

Please click HERE to access steps that should resolve the issue.

 

If issue still persists, please call HP Tech Support for further assistance.

If you are in US , the toll free # is 1-800-474-6836 .

If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Honor Student
Admiral_Cecil
Posts: 3
Member Since: ‎06-28-2014
Message 3 of 7 (387 Views)

Re: HP Officejet Pro 8610 4X6 Borderless Printing

Hello,

 

Yes, I followed all those instructions earlier before I posted on the forum.  But, it did not help as the printer refused to pickup the 4x6 photo paper.

Distinguished Professor
jabzi
Posts: 2,520
Member Since: ‎04-11-2012
Message 4 of 7 (384 Views)

Re: HP Officejet Pro 8610 4X6 Borderless Printing

Hello, 

 

Could you please try to place the glossy side of the photo paper facing down in the tray and check if it pulls in the paper.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Honor Student
Admiral_Cecil
Posts: 3
Member Since: ‎06-28-2014
Message 5 of 7 (381 Views)

Re: HP Officejet Pro 8610 4X6 Borderless Printing

Hello,

 

Yes the glossy side is facing down, but the paper won't get drawn in.

Distinguished Professor
jabzi
Posts: 2,520
Member Since: ‎04-11-2012
Message 6 of 7 (379 Views)

Re: HP Officejet Pro 8610 4X6 Borderless Printing

[ Edited ]

Hello, 

 

Please click HERE to access the steps that should resolve the issue.

You may have to try Solution Three .

 

. If issue still persists, please call HP Tech Support for further assistance.

If you are in US , the toll free # is 1-800-474-6836 .

If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Intern
BreadPigZ2
Posts: 48
Member Since: ‎09-21-2011
Message 7 of 7 (258 Views)

Re: HP Officejet Pro 8610 4X6 Borderless Printing

Hi there,

 

there are 3 things to note when printing photo media on this printer:

1) Software selection

2) stack height of photo media (there is a sticker indicating the maximum stack height of photo media in the paper tray)

3) width adjustor. as you are printing to 4x6 photo media, do ensure the 2 width adjustors and 1 front adjustor of the paper tray are adjusted to the correct size.

 

Last but not least, ensure the paper tray is inserted fully, there will be a 'Click' sound when the installation is correct

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c04117836&lc=en&product=5367608&tmp...

 

Solution 2> Step 2

 

Hope this helps.

 

 

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