Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎09-10-2013
Message 1 of 11 (358 Views)
Accepted Solution

HP Officejet Pro K5400

I have used my printer with Windows XP for a few years. Now I have upgraded to Windows 8 on a new laptop and wanted to install the printer but it won't. A minute or so into the installation, I get a message that installation cannot be completed due to something incompatible. Do I need special software for Windows 8?

Reply
0
Accepted Solution

Re: HP Officejet Pro K5400

LodewykC,

 

     The installation CD that came with your product does not support Windows 8.  To install the software for the printer you have to go to the link and download the software from HP.com and install it.  The CD will not work.

View solution in context
PhD Student
Posts: 770
Member Since: ‎11-17-2009
Message 2 of 11 (352 Views)

Re: HP Officejet Pro K5400

Yes you will need software for WIndows 8.  Here is a llnk to HP.com to download

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=us&dlc=en&sw_lang=&product=2511...

 

 

I was an HP employee

If I have helped you solve your issue please mark it as solved

**Say Thanks By Clicking on the Kudos Star**
Honor Student
Posts: 2
Member Since: ‎09-10-2013
Message 3 of 11 (344 Views)

Re: HP Officejet Pro K5400

Installation of drivers for Windows 8 does not solve my problem of being unable to install the original software in the first place. The system seem to be incompatible with the installation disk's requirements

PhD Student
Posts: 770
Member Since: ‎11-17-2009
Message 4 of 11 (339 Views)

Re: HP Officejet Pro K5400

LodewykC,

 

     The installation CD that came with your product does not support Windows 8.  To install the software for the printer you have to go to the link and download the software from HP.com and install it.  The CD will not work.

I was an HP employee

If I have helped you solve your issue please mark it as solved

**Say Thanks By Clicking on the Kudos Star**
Top Student
Posts: 5
Member Since: ‎10-09-2013
Message 5 of 11 (315 Views)

Re: HP Officejet Pro K5400

[ Edited ]

The link does not offer a download. Instead it tells you to install a printer driver using Windows Update. Which doesn't work. Why oh why do you not offer a simple driver download like Canon do. This non-working process is very frustrating and puts me off buying any new HP kit - and I say that as an ex-HP employee with lots of goodwill for HP.

Top Student
Posts: 5
Member Since: ‎10-09-2013
Message 6 of 11 (313 Views)

Re: HP Officejet Pro K5400

It doesn't work!!
PhD Student
Posts: 770
Member Since: ‎11-17-2009
Message 7 of 11 (307 Views)

Re: HP Officejet Pro K5400

Pigley,

 

   I just checked on my Windows 8 PC and it does have a WIndows 8 update driver see below

K5400.jpg

 

How are you trying to install the printer?

I was an HP employee

If I have helped you solve your issue please mark it as solved

**Say Thanks By Clicking on the Kudos Star**
Top Student
Posts: 5
Member Since: ‎10-09-2013
Message 8 of 11 (295 Views)

Re: HP Officejet Pro K5400

[ Edited ]

Well you are lucky because there is no such option on my machine.

 

I do as instructed on your website and use the control panel to add a printer. I then ask windows update to find a driver and it does not find one, so I'm stuck.

 

It would be so much simpler if you just offered a downloadable driver. Canon do it and it's a far more reliable process. At the moment I can't use my printer because of this and it's a completely avoidable situation - I just need a driver please!!!!!

 

Top Student
Posts: 5
Member Since: ‎10-09-2013
Message 9 of 11 (78 Views)

HP Officejet Pro K5400 won't print blue

My printer won't print any blue ink.

The cartridges are new and original HP.

The printhead health is being reported as "Good"

 

On the "Print Quality Diagnotics page the blue block is missing completely and the one that is meant to be green is yellow.

 

Does this mean the printhead is in need of replacement or the printer is kaput? I don't want to spend the money on a new printhead if it is the printer that is broken. On the other hand this is a great printer and I'd prefer to keep it running, especially as I have just spent a load of money on cartridges. However I don't want to throw good money after bad (on a printhead that I wont be able to return) if it is the printer that needs repair.

Top Student
Posts: 5
Member Since: ‎10-09-2013
Message 10 of 11 (55 Views)

Re: HP Officejet Pro K5400 won't print blue

HP support isn't what it used to be when I worked there. Can't get a simple answer to a simple question............

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation