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pcan99
Posts: 1
Member Since: ‎09-03-2012
Message 1 of 2 (290 Views)

HP Officejet j5750, windows 7. Won't scan

just connected my HP Officejet J5750 to a new PC running windows 7.  It will print, but won't scan.  Have tried several patches and fixes.  It still shows that the printer an PC are not communicating.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 2 (269 Views)

Re: HP Officejet j5750, windows 7. Won't scan

Hi pcan99,


How do you have the printer connected to the computer?

 

Do you have the full feature software installed?

 

HP Officejet Full Feature Software and Driver

 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools

 

 

I am an HP employee.

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