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Student
Adrian12345
Posts: 1
Member Since: ‎06-14-2014
Message 1 of 2 (75 Views)

HP Photosmart 5520 Wont Print

[ Edited ]

My printer wont print, it can copy but, when i try to print it gets stuck in Queue. When i connect it to my computer it says there is a problem and it would tell me on my printer screen but it doesnt show

Distinguished Professor
Cheetah12
Posts: 3,707
Member Since: ‎11-04-2013
Message 2 of 2 (44 Views)

Re: HP Photosmart 5520 Wont Print

Hello Adrian12345,

 

Welcome to the HP Forums!

 

I understand you're unable to print a document using the Photosmart 5520. I will do my best to assist you! FIrst, I need to ask you some questions:

 

How is this printer connected? Wireless or USB?

 

What is your operating system on your computer? Click here to find out: Windows.

 

I would recommend following this entire HP document on Print Jobs are Stuck in the Print Queue. Please post your results, as I will be looking forward to hearing from you. Have a great night! :smileyhappy:

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say “Thanks” for helping!


Cheetah12
I work on behalf of HP
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