HP Photosmart C5380 All-in-one Printer (239 Views)
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Honor Student
badgerdaisydogs
Posts: 3
Member Since: ‎09-06-2013
Message 1 of 6 (239 Views)

HP Photosmart C5380 All-in-one Printer

Every time I require the printer to work, it starts the process, takes up the next sheet of paper then tells me on the display "Out of Paper. Load paper into main tray"

There is plenty of paper all set up. I have to keep pressing the OK button and maybe, eventually, I will get a printed sheet out.

 

Has anyone got any solution to this problem please.

 

Thanks.

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 2 of 6 (225 Views)

Re: HP Photosmart C5380 All-in-one Printer

Sorry that you are having a problem with the out of paper error message. 

 

Try to perform a hard reset on the printer. Unplug the power cord from the back. Leave it out for 30 seconds and plug it back in. 

 

Also, try to wipe and clean the rollers with lint free cloth and water. 

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Honor Student
badgerdaisydogs
Posts: 3
Member Since: ‎09-06-2013
Message 3 of 6 (218 Views)

Re: HP Photosmart C5380 All-in-one Printer

Thank you for your reply. Sorry, but your suggestion did not come up with the solution.

The problem is still the same.

 

badgerdaisydogs

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 4 of 6 (215 Views)

Re: HP Photosmart C5380 All-in-one Printer

Are you able to print a self-test page or printer status report from the printer itself?

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Honor Student
badgerdaisydogs
Posts: 3
Member Since: ‎09-06-2013
Message 5 of 6 (209 Views)

Re: HP Photosmart C5380 All-in-one Printer

Hello, thank you for your reply.

I printed off the status report, but only after pressing the ok button about a dozen times after it had picked up the paper.

Same message, 'Load paper into Main Tray' !!!  Thanks

Teacher
Chrizzy2013
Posts: 141
Member Since: ‎09-11-2013
Message 6 of 6 (185 Views)

Re: HP Photosmart C5380 All-in-one Printer

Hello badgerdaisydo,

 

How are you doing with that issue? I noticed you have not had a reply in a while and would like to help,

Please click here for a possible solution to the "out of paper, load paper into the main tray" issue.

 

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I work on behalf of HP.

Chrizzy
I work on behalf of HP


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