01-04-2012 07:20 PM - edited 01-04-2012 07:22 PM
Hi! I have a Photosmart Premimum C310 that won't feed photo paper when I print over AirPrint from my iPhone
the lower 8.5x11" tray feeds paper just fine for non-photo prints.
We've tried to reduce/increase the amount of photo paper and even put new photo paper (to make sure it's not curved) and it still won't grab the 4x6 paper. we've jiggled it around quite a bit and maybe 1 time out of 20 it will actually grab the photo paper - this is really frustrating - the printer is less than 6 months old!
any advice is appreciated.
01-11-2012 02:57 PM
wow - today is your lucky day - we got it to work today
what I was doing before was making the grey thing on the left push flush to the photo paper.
turns out the printer is happier if u leave a millimeter or two of space (to the point where it's not even a neat stack anymore)
so loosen it up and hope it works for you too!
01-11-2012 03:05 PM
That helped! Prior to adjusting the tray I did get it to finally print after I filled the photo tray completely full of paper. Now it grabs the paper about every other time.
Do your photos turn out a different color that what appears on the computer screen? My photos print darker with a slightly reddish hue. Doesn't look at all like the color on the monitor and i know the settings are fine on the computer/Picasa.
01-11-2012 03:28 PM
glad you got it to work! for the record, putting more photo paper didn't work to me - it was more of the guide putting too much pressure on the paper and loosening it a bit.
at risk of going off topic, my colors do not match the screen - i was a bit disappointed today too. you may wish to search this forum for other people with the same issue and see what they say.
07-24-2012 11:14 AM
Man, I wish your solution worked for me. The photo tray on my C310 has never worked. I can see the tray slide into the printer when printing begins, then it spins a bunch of things around, and eventually slides the tray back out, and says 'Load paper into photo tray'. It doesn't matter how many or few sheets of photo paper I add to the tray, and cleaning doesn't work.
Help - I have to print out my passport photo to get a quick renewal, and I'm stuck.
07-30-2014 10:46 PM
anyone ever get help on this bug? mine just started. did HP build something in if i refill their cartridge it won't feed the photo paper? 8.5 x 11 works fine. Just the photos not loading. tried all the tips above.
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- Setting up the All-in-One (Hardware)