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Top Student
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Member Since: ‎11-11-2009
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HP Photosmart Premium c309g-m All-in-One Series

My new HP printer is not connecting to the wi-fi, i did a wireless test report and it says 

 

The wirless radio is not functening contact HP support***

 

Is this something i can fix or do i need to call HP 

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Re: HP Photosmart Premium c309g-m All-in-One Series


DexterM wrote:
It's better if you call HP Tech Support. This is a hardware issue, and dealing with HP directly would be better.
I ended up going to the online live chat and they helped me fix the problem. All i had to do was unplug the printer for 30 seconds and it was fixed. Thanks anyway. 

 

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Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 2 of 5 (2,312 Views)

Re: HP Photosmart Premium c309g-m All-in-One Series

It's better if you call HP Tech Support. This is a hardware issue, and dealing with HP directly would be better.
----------------------------
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
Top Student
Posts: 2
Member Since: ‎11-11-2009
Message 3 of 5 (2,309 Views)

Re: HP Photosmart Premium c309g-m All-in-One Series


DexterM wrote:
It's better if you call HP Tech Support. This is a hardware issue, and dealing with HP directly would be better.
I ended up going to the online live chat and they helped me fix the problem. All i had to do was unplug the printer for 30 seconds and it was fixed. Thanks anyway. 

 

Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 4 of 5 (2,295 Views)

Re: HP Photosmart Premium c309g-m All-in-One Series

You're welcome. Smiley Happy
----------------------------
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
Student
Posts: 1
Member Since: ‎01-08-2012
Message 5 of 5 (1,188 Views)

Re: HP Photosmart Premium c309g-m All-in-One Series

I cannot connect my printer to my Dell Laptop ; Microsoft XP software

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