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Jim777ps3
Posts: 2
Member Since: ‎11-11-2009
Message 1 of 5 (2,228 Views)
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HP Photosmart Premium c309g-m All-in-One Series

My new HP printer is not connecting to the wi-fi, i did a wireless test report and it says 

 

The wirless radio is not functening contact HP support***

 

Is this something i can fix or do i need to call HP 

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DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 2 of 5 (2,218 Views)

Re: HP Photosmart Premium c309g-m All-in-One Series

It's better if you call HP Tech Support. This is a hardware issue, and dealing with HP directly would be better.
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Top Student
Jim777ps3
Posts: 2
Member Since: ‎11-11-2009
Message 3 of 5 (2,215 Views)

Re: HP Photosmart Premium c309g-m All-in-One Series


DexterM wrote:
It's better if you call HP Tech Support. This is a hardware issue, and dealing with HP directly would be better.
I ended up going to the online live chat and they helped me fix the problem. All i had to do was unplug the printer for 30 seconds and it was fixed. Thanks anyway. 

 

Regents Professor
DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 4 of 5 (2,201 Views)

Re: HP Photosmart Premium c309g-m All-in-One Series

You're welcome. :smileyhappy:
----------------------------
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
Student
jeffreylpage
Posts: 1
Member Since: ‎01-08-2012
Message 5 of 5 (1,094 Views)

Re: HP Photosmart Premium c309g-m All-in-One Series

I cannot connect my printer to my Dell Laptop ; Microsoft XP software

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