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HP Photosmart c4780 won't install
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carol0
Posts: 9
Member Since: ‎12-01-2011
Message 11 of 25 (1,256 Views)

Re: HP Photosmart c4780 won't install

yes I was afraid I mioght have to do that

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 12 of 25 (1,255 Views)

Re: HP Photosmart c4780 won't install

Hi carol0,

 

Wish i had better news for you, but it appears that there is an issue with the OS causing the printer install to fail.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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carol0
Posts: 9
Member Since: ‎12-01-2011
Message 13 of 25 (1,249 Views)

Re: HP Photosmart c4780 won't install

Tried restoring the computer to factory condition.  Took 4 hours, and I lost all installed programs, but it finally came back in win 7.  But the printer STILL won't find a driver.  Am ready to switch printer brands.

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carol0
Posts: 9
Member Since: ‎12-01-2011
Message 14 of 25 (1,247 Views)

Re: HP Photosmart c4780 won't install

and now the printer won't work on the other computer either.  Message says something like error in the printing system

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 15 of 25 (1,236 Views)

Re: HP Photosmart c4780 won't install

[ Edited ]

HI carol0,

 

How are you attempting to connect the printer to the computer?

 

Try the following utility

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-98959-1&cc=us&dlc=en&lc=en&...

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Tutor
carol0
Posts: 9
Member Since: ‎12-01-2011
Message 16 of 25 (1,231 Views)

Re: HP Photosmart c4780 won't install

printer finally came on (wireless) at 2 am; reinstalled from downloaded file.  So the win 7 works now, but the xp will only connect usb cable.  Still working to set up the new - old laptop with all its applications again.  But at least we can print.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 17 of 25 (1,228 Views)

Re: HP Photosmart c4780 won't install

Hi carol0,

 

Sounds good let me know if you need additional assistance

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Student
Crystin
Posts: 1
Member Since: ‎05-28-2012
Message 18 of 25 (1,064 Views)

Re: HP Photosmart c4780 won't install

Hi, I am having the same error problem (0x000003eb) on a HP Photosmart C4780 and tried to follow the link but it doesn't work anymore.  Is there anyway you could please help me?

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 19 of 25 (1,051 Views)

Re: HP Photosmart c4780 won't install

Hi Crystin,

 

Follow the steps in the document below.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
unresolved
Posts: 2
Member Since: ‎12-06-2013
Message 20 of 25 (510 Views)

Re: HP Photosmart c4780 won't install

Photosmart C4780 will not reinstall on Windows Home Premium 64 bit (wireless or USB). The printer still works wireless on another XP computer. Have tried downloading and using disk. After load process is complete I receive the following message." The software installation for your HP Photosmart C4700 series is complete, however your device is not connected. Add a device shortcut placed on desktop". Ha anyone solved this issue?

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