10-14-2013 10:30 PM
Need help with hp photosmart 6520 printer. Just purchased today. Says Ink cartridge access door open. Can't setup.
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01-06-2014 02:07 PM
I understand you are getting a message that the cartridge door is open.
I will be happy to assist you with this.
Make sure the printer is connected directly to wall outlet. (don't use a power hub or a surge protector)
Check for any obstructions inside the unit. Check the hinges on the cover.
You can try to update the firmware, while in a error state though it might not be successful. Click Here. Select your operating system, click next, click the link for firmware.
If these steps don't resolve the issue I would recommend to call HP Tech Support for
further assistance to see what other options are available for you.
01-06-2014 03:06 PM