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Top Student
mattkop
Posts: 6
Member Since: ‎05-09-2011
Message 1 of 5 (5,496 Views)

How do I restore the factory settings for a Photosmart D110?

Subject says it all.  I believe the printer downloaded a patch and now when I try to: print alignment page, clean cartridge, print a document the printer gets stuck on the status bar but nothing ever happens.  When I try to cancel the print job it still hangs.

 

I want to try and restore the factory settings but I don't see that in the manual anywhere.

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DavidPK
Posts: 32,498
Member Since: ‎09-24-2010
Message 2 of 5 (5,466 Views)

Re: How do I restore the factory settings for a Photosmart D110?

Hi,

 

Try Solution Four on the following link.

 

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSe...

 

Regards,

 

DP-K

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Top Student
mattkop
Posts: 6
Member Since: ‎05-09-2011
Message 3 of 5 (5,463 Views)

Re: How do I restore the factory settings for a Photosmart D110?

Let me add that I want to do this even though the system freezes on boot up.  I can't get to the menu to restore defaults.

Student
janicke
Posts: 1
Member Since: ‎12-31-2013
Message 4 of 5 (1,499 Views)

Re: How do I restore the factory settings for a Photosmart D110?

I have the CD and installed, but I lost all the info on my computer.  I followed instructions on how to install with current CD and it does not downlod - I have HP D110

HP Support Agent
Gemini02
Posts: 5,854
Member Since: ‎09-03-2013
Message 5 of 5 (1,409 Views)

Re: How do I restore the factory settings for a Photosmart D110?

Hi janicke

 

I understand you are unable to install the printer.

 

I can help you with this.

 

I have provided documents to  temporary disable all start up items to see if one of them is causing any issues. Computer reboot is required.

 Win XP. Win 7. Win 8.

 

Temporarily turn off any Antivirus Software.

Then run the installation.

 

I have included a URL to download, save and then run the installation for the printer. Select the operating system and click next.

 

You will have to go back in and enable all when done. Turn the Antivirus Software back on.

 

If you require further assistance please provide the following information so I can
assist you better.

What operating system are you using?
Here is a document to check your operating system for Windows or Mac.

How is the printer connected? (USB/Ethernet/Wireless)

If you still aren't able to install the software then let me know what happens? (error message, install hangs)

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
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