How do you cleanly remove and reinstall hp 3210xi printer software in Vista after a bad install? (346 Views)
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JohnZNC
Posts: 10
Member Since: ‎01-03-2012
Message 1 of 5 (346 Views)
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How do you cleanly remove and reinstall hp 3210xi printer software in Vista after a bad install?

[ Edited ]

This is a repost from last week attempting to get expert HP help.

Product: hp 3210xi printer. 

Operating system: Vista 64 bit. 

 

Errors: Several, mostly related to missing .msi files TrayApp, Status, and DocProc.  Some of these are on Windows logon others are invoking the HP Solution Center or selecting the scan function. 

 

Changes:  Don't recall change made when errors using the HP Solution Center started, probably after an update or install, but may not have used close enough to associate the change.  Printing function has always worked without error and scanning function is less frequently used.  Have made several attempts at uninstall and reinstall.  Have used System Mechanic to try to clear HP registry errors reported.  Have seen some of the HP Solution Center errors before but have always been able to reinstall to remove them. 

 

Problem:  Can't log onto Windows without errors.  Can't start HP Solution Center without errors.  The HP Solution Center opens and functions, but text is missing.  Can't scan from the solution center without errors, but scans eventually work.

 

Teacher
HardCopy
Posts: 122
Member Since: ‎08-07-2009
Message 2 of 5 (324 Views)

Re: How do you cleanly remove and reinstall hp 3210xi printer software in Vista after a bad install?

Hi JohnZNC,

       there is a set of 'scrubbers' that are included in your installation directory, that can perform varying amounts of clean-ups/uninstalls.

       The deepest is a 'L4 uninstall' and and is launched by exectuing the 'Uninstall_L4_64.bat' file (double-clicking should suffice).

 

   These files are located in "\util\ccc" sub-directory, generally found in c:\program files\Hewlett-Packard\Digital Imaging\.....

 

   Find the 'Uninstall_L4_64.bat' file and double-click it to get the cleanup going.

 

 Hope this helps

 

 

Regards,
HardCopy (I am employed by HP)
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Tutor
JohnZNC
Posts: 10
Member Since: ‎01-03-2012
Message 3 of 5 (320 Views)

Re: How do you cleanly remove and reinstall hp 3210xi printer software in Vista after a bad install?

Is the scrubber safe for HP computers with other HP software?  Will it only remove HP printer software and utilities?

Tutor
JohnZNC
Posts: 10
Member Since: ‎01-03-2012
Message 4 of 5 (285 Views)

Re: How do you cleanly remove and reinstall hp 3210xi printer software in Vista after a bad install?

The scrubbers worked although they were hard to find in the download of the current driver version.  I didn't look for an installation CD as it would have been quite old.

 

Thanks

Teacher
HardCopy
Posts: 122
Member Since: ‎08-07-2009
Message 5 of 5 (200 Views)

Re: How do you cleanly remove and reinstall hp 3210xi printer software in Vista after a bad install?

The uninstaller/scrubber software indicated specifically only targets the Printer software/drivers.

 

Your other HP software is not affected.

 

 

Regards,
HardCopy (I am employed by HP)
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