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Honor Student
Big-Papa-1956
Posts: 3
Member Since: ‎01-12-2013
Message 1 of 17 (1,521 Views)
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Hp Photosmart 5520, Will not stop printing

My new printer will not stop printing blank pages. HP photosmart 5520, new install. Hp fix tool finds nothing. It prints then stops, 30 seconds later print again, keeps repeating this behavior.  Document query is empty.How do I correct this problem? 

Distinguished Professor
jabzi
Posts: 2,685
Member Since: ‎04-11-2012
Message 2 of 17 (1,509 Views)

Re: Hp Photosmart 5520, Will not stop printing

Hello Big-papa-1956,

In order to provide you the steps that should resolve the steps, may i know the  ...

  1.  Operating System on Computer ( like, Win XP, Vista / Win 7  or Win 8 ) ?
  2. How is the printer connected to the computer - USB cable or Wireless ?

 


Regards,
Jabzi

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Honor Student
Big-Papa-1956
Posts: 3
Member Since: ‎01-12-2013
Message 3 of 17 (1,502 Views)

Re: Hp Photosmart 5520, Will not stop printing

The operating system is Windows 7 (62 bit), and is set up for wireless.

Distinguished Professor
jabzi
Posts: 2,685
Member Since: ‎04-11-2012
Message 4 of 17 (1,498 Views)

Re: Hp Photosmart 5520, Will not stop printing

Hello  Big-Papa-1956,

Please try the below steps that should resolve the issue .

 

 

  • Power off the printer , and unplug all the cables from back of the printer. 
  • on PC,  START > Run ,  In the Run box, type in    cmd  and then hit OK .
  • A command prompt will be opened. 
  • In the Command prompt window type in the below command and press Enter Key ...
  • sc config spooler depend= rpcss              press Enter Key . 
  • Then inthe same window, type in the below command..
  • net stop spooler      and then press Enter      net start spooler  and then press Enter.
  • Connect the cables to the printer , and power ON the printer  Now start to print, it should work.

 


Regards,
Jabzi

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I work for HP

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Honor Student
Big-Papa-1956
Posts: 3
Member Since: ‎01-12-2013
Message 5 of 17 (1,483 Views)

Re: Hp Photosmart 5520, Will not stop printing

Thank you for your help, it seams to be working.Sorry for the delay on my reply.

Honor Student
dvsone504
Posts: 2
Member Since: ‎01-21-2013
Message 6 of 17 (1,439 Views)

Re: Hp Photosmart 5520, Will not stop printing

I am having the same issue.  I tried what you said and it is still doing it.  Any other tips?

Distinguished Professor
jabzi
Posts: 2,685
Member Since: ‎04-11-2012
Message 7 of 17 (1,430 Views)

Re: Hp Photosmart 5520, Will not stop printing

Hello,

How is the printer connected to the computer ?

 


Regards,
Jabzi

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I work for HP

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Honor Student
dvsone504
Posts: 2
Member Since: ‎01-21-2013
Message 8 of 17 (1,424 Views)

Re: Hp Photosmart 5520, Will not stop printing

Wireless
Windows 7 64
Distinguished Professor
jabzi
Posts: 2,685
Member Since: ‎04-11-2012
Message 9 of 17 (1,421 Views)

Re: Hp Photosmart 5520, Will not stop printing

Hello  dvsone504,

Please try the below steps, that should fix the problem.

 

Click START > Device and Printer > Add a Printer > Add a local printer > Select "Create a New Port" > type in the Printer's IP address Click NEXT, in the Manufacturing list , select HP / Hewlett packard, and from the right pane , select Deskjet 6980 and complete the wizard

 

 


Regards,
Jabzi

Help the community by marking this post .
Was your question answered? Mark it as an Accepted Solution!
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I work for HP

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Student
Ddennis
Posts: 1
Member Since: ‎04-09-2013
Message 10 of 17 (1,255 Views)

Re: Hp Photosmart 5520, Will not stop printing

Hello, my printer is a HP Photosmart 5520 e-All-in-One, and it keeps printing blank or messed up papers, with some tekst that is unreadable.

I have windows 8 and it is connected wireless. If you can help me, please do.
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