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Student
Posts: 1
Member Since: ‎04-20-2011
Message 1 of 12 (11,069 Views)

Hp all in one officejet 4500 won't receive incoming fax

Help!!!

 

My fax cannot receive, but able to send. I'm confused???????? everything installed and setup correctly. my only..... problem not able to receive a incoming fax setup "auto receive" ring twice. we tried and tried to send a test fax no success. Our phone provider is Road runner using cable modem, and also use hp provided RJ11 wire.

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Professor
Posts: 1,757
Member Since: ‎07-15-2009
Message 2 of 12 (11,040 Views)

Re: Hp all in one officejet 4500 won't receive incoming fax

Hi,

 

The problem sounds like its the connection, as you state that you are using a cable modem. This will most likely mean you are using a digital line, while a fax needs an analog line. Ussualy it will work because of a converter in your modem, but you might need to do some settings in the aio.

So on the unit press the setup button and find the fax settings menu. Enter that menu and find "fax speed" and Error Correction mode" Set the speed to the lowest and turn off correction mode. Try recieving a fax then. If it still doesnt work try sending a fax to the machine and manually pick up the fax by pressing start fax.  



Say "Thanks" by clicking the Kudos Star in the post that helped you.

Although I work for HP my posts and replies are my own

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Honor Student
Posts: 2
Member Since: ‎02-15-2010
Message 3 of 12 (8,330 Views)

Re: Hp all in one officejet 4500 won't receive incoming fax

In case anyone runs across this thread - I had a similar problem, and after researching a little, tried a DSL filter in between my combination modem / phone converter and the printer.  Problem solved - faxes work fine both ways (sending and receiving). 

Tutor
Posts: 10
Member Since: ‎04-15-2012
Message 4 of 12 (7,720 Views)

Re: Hp all in one officejet 4500 won't receive incoming fax

[ Edited ]

See my "Solved" Post.

I am now using ECM and high speed.

Trick was to disconnect the phone from the Fax/printer.

More in other post below.

 

Malcolm

[Personal Information Removed]

PS - It took hours to find this.

Student
Posts: 1
Member Since: ‎02-05-2013
Message 5 of 12 (7,655 Views)

Re: Hp all in one officejet 4500 won't receive incoming fax

I am connected to Optimum (Cablevision) triple play.  My machine faxes but wont receive.  Optimum tells me that they don't support analog and to go ahead and get a machine that supports VOIP.  Easy for them.  I ran a Fax Test and everything passes, but it still won't receive.  Is there anything I can do short of returning the machine and starting all over again?  Thanks.

Professor
Posts: 2,418
Member Since: ‎11-22-2011
Message 6 of 12 (7,650 Views)

Re: Hp all in one officejet 4500 won't receive incoming fax

Hi mitch220,

 

HP designs fax products, according to international standards, to work with traditional, analog phone services. The product might experience some difficulties when connected to phone lines with digital services. Check out the link below for troubleshooting you can do that may help resolve your issue:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01956630&tmp_task=solveCategory&cc=us&dlc=en&la...

Smiley Happy If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution Smiley Happy
Student
Posts: 1
Member Since: ‎02-08-2013
Message 7 of 12 (7,581 Views)

TekNoob wrote:

Help!!!

 

My fax cannot receive, but able to send. I'm confused???????? i use century link as my phone provider but its a internet box what should do???




TekNoob wrote:

Help!!!

 

My fax cannot receive, but able to send. I'm confused???????? everything installed and setup correctly. my only..... problem not able to receive a incoming fax setup "auto receive" ring twice. we tried and tried to send a test fax no success. Our phone provider is Road runner using cable modem, and also use hp provided RJ11 wire.


 

Professor
Posts: 2,418
Member Since: ‎11-22-2011
Message 8 of 12 (7,528 Views)

Re: Hp all in one officejet 4500 won't receive incoming fax

Hi anthonyharris28,

 

Are you having a problem sending and/or receiving a fax with your HP product? If so, please provide details and I will see what I can do to help.

Smiley Happy If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution Smiley Happy
Honor Student
Posts: 2
Member Since: ‎10-10-2013
Message 9 of 12 (4,532 Views)

Re: Hp all in one officejet 4500 won't receive incoming fax

Unable to receive incoming fax. No issues with fax outgoing. All settings appear to be correct. My provider is Century Link ( Prism) ---DSL---. This is  a very frustrating issue--can you help ?

 

Thanks

Retired
Posts: 2,789
Member Since: ‎09-03-2013
Message 10 of 12 (4,512 Views)

Re: Hp all in one officejet 4500 won't receive incoming fax

Hi Frack-1,

 

I would like to help you with the incoming fax issue. Could you please send me the Model Number of your printer. Do you have a DSL filter on your DSL Phone System.

 

Let me know.

 

Thank you,

I worked on behalf of HP.
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