Ink installation problem with Photosmart 5515 (797 Views)
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Student
artworkrebel
Posts: 1
Registered: ‎04-10-2012
Message 1 of 2 (797 Views)

Ink installation problem with Photosmart 5515

Hi there, I have just come home with a new HP Photosmart 5515 and have unboxed and plugged it in to the mains. The Printer has asked me to add the ink from the box which I have done so following the on screen instructions but when I close the lid of the printer, nothing happens and the on screen display still says the ink is yet to be installed. 

Am I missing anything? I've very computer literate and have unpackaged everything properly and inserted the ink correctly, surely that's it?

Would be great if someone could tel me I've missed something obious otherwise I'm heading back to the shop for another printer! It's less than 2 hours old! 

Regents Professor
Travis_C
Posts: 4,868
Registered: ‎11-22-2011
Message 2 of 2 (783 Views)

Re: Ink installation problem with Photosmart 5515

Hello artworkrebel

 

I would suggest checking the following article and to make sure that the cartridges are properly vented.

Cartridge Problems

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