Installation Photosmart C5180 on Windows 7 (390 Views)
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Honor Student
jerre78
Posts: 2
Registered: ‎05-09-2012
Message 1 of 5 (390 Views)

Installation Photosmart C5180 on Windows 7

Product : Photosmart c5180 All-In-One

Operating system : Windows 7 -32bit

Pc: Laptop Latitude E6410 Dell

 

In the installation he ask after properties (destination phat, Options,...), when i click on the button next he begins a system check and then the installation disappears without (error) message...

 

I used also the wizard from HP, but after the properties and the button next he download the software again.

 

Can someone help me please

 

Thx

Student
Lexicon77
Posts: 1
Registered: ‎05-09-2012
Message 2 of 5 (378 Views)

Re: Installation Photosmart C5380 on Windows 7

Not compatible

Regents Professor
Travis_C
Posts: 4,868
Registered: ‎11-22-2011
Message 3 of 5 (366 Views)

Re: Installation Photosmart C5180 on Windows 7

Hello jerre78

 

The Printer should be compatible with Windows 7 32bit. Try the following procedure.

 

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://get.adobe.com/flashplayer/

9. Download the full feature software and drivers

Photosmart C5180 Software (Windows 7 32bit)

10. Run the download to reinstall the printer

 

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://get.adobe.com/flashplayer/

9. Download the full feature software and drivers

Photosmart C5180 Software (Windows 7 32bit)

10. Run the download to reinstall the printer

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Honor Student
jerre78
Posts: 2
Registered: ‎05-09-2012
Message 4 of 5 (350 Views)

Re: Installation Photosmart C5180 on Windows 7

Thx for the reply but it's still the same probleme.

Regents Professor
Travis_C
Posts: 4,868
Registered: ‎11-22-2011
Message 5 of 5 (339 Views)

Re: Installation Photosmart C5180 on Windows 7

Hello jerre78

 

Try the following article. Look under the section "No, my error does not include a numbered code" under Step two of that section follow the instructions to try and find the error code in Event Viewer. You may not be receiving an error but it may have been logged.

Fatal Error

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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