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Honor Student
Jaywol
Posts: 1
Member Since: ‎01-11-2011
Message 1 of 2 (1,801 Views)

Installing Deskjet 1000

My mother recently bought a HP Deskjet 1000 Printer J110a,we keep trying to install it but when we get to the part where it says plug in the USB cord to the Printer and to the open USB slot on your comp it doesn't seem like it is registering and won't do anything after that,then when you hit skip or go to taskbar it goes to same screen where it says connect USB cord to printer and computer,getting really really irritated,please help

Grad Student
SophiaS
Posts: 176
Member Since: ‎10-16-2009
Message 2 of 2 (1,780 Views)

Re: Installing Deskjet 1000

it sounds like when you plug in the printer, it is not registering.

 

Two ideas:

1) check that all hardware is setup and the power is on.  I've found a few products that look like the power is on, but they are in sleep mode and are not,.

link to check the USB connection help

 

look for these instructions:   Solution one: Check the USB connection
Follow these steps to test the USB connection between the HP product and your computer.
Step one: Inspect the USB cable and connection

 

2) check that you have the software available in this web pack:

HP Deskjet 1000 Printer J110a



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(I am an HP employee)
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