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Message 1 of 6 (8,961 Views)

Installing HP Deskjet 3055A on Windows 8

Am trying to install new Deskjet 3055A onto a  new Pavilion G6 operating Widows 8. Get message the operating system is not sufficient. Please upgrade.

 

As the laptop is less than a month old and printer less than a week old I would have thought both new enough.

 

Please advise

 

Oldnev

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Message 2 of 6 (8,952 Views)

Re: Installing HP Deskjet 3055A on Windows 8

Hi Oldnev,

Download and install the latest Windows 8 software below, then follow the on-screen instructions to install the printer:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-109013-2&cc=us&dlc=en&lc=en...

 

Shlomi

 

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Honor Student
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Member Since: ‎03-11-2013
Message 3 of 6 (8,937 Views)

Re: Installing HP Deskjet 3055A on Windows 8

Thanks Shlomi

 

I downloaded as you suggested. A pop-up box said the download was successful. From then on Nothing.

 

I waited several minutes but did not get any on-screen instructions. Incidentally I am trying to install wireless, does this make any difference

 

Oldnev

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Message 4 of 6 (8,934 Views)

Re: Installing HP Deskjet 3055A on Windows 8

Hi,

The connection type should not make any difference.

 

Open your web browser (e.g. Internet Explorer, Chrome, etc.) and click CTRL + J on your keyboard, the Downloads window wll appear.

 

Double click the DJ3050A_J611_1315.exe file, it should be listed on this window.. this should launch the installation program.

 

Shlomi

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Honor Student
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Message 5 of 6 (8,908 Views)

Re: Installing HP Deskjet 3055A on Windows 8

Thank you Shlomi,

 

I did exactly as you said and no matter my efforts the laptop would not download. I have returned it to the retailer under the sale of goods act and am awaiting a new one. No doubt I will be contacting you in the not too distant future. In the meantime many thanks for your help

 

Neville Atkins

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Message 6 of 6 (1,871 Views)

Re: Installing HP Deskjet 3055A on Windows 8

that link no longer works

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