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Top Student
Jobod
Posts: 3
Member Since: ‎11-24-2009
Message 1 of 10 (24,359 Views)
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Installing HP Photosmart Premium C309g-m

At the end of the installation received the Fatal Message:

Digital Imaging Monitor encountered problem.

 

hpzsetup.exe" "-f" "C:\program files\hp\{181AC4C7-B83C-4B5F-B566-E19BF2472429}\gup\autorun.inf" "-no...

 

I've been thru' the sggested methods of re-installing, but after many hours - no installation.

 

Please will someone help me?

Top Student
Jobod
Posts: 3
Member Since: ‎11-24-2009
Message 2 of 10 (24,297 Views)

Re: Installing HP Photosmart Premium C309g-m

Problem solved after 5/6 hours with HP Technical services.
Honor Student
lilkoala
Posts: 4
Member Since: ‎12-17-2009
Message 3 of 10 (23,907 Views)

Re: Installing HP Photosmart Premium C309g-m

Have you contacted   www.hp.com/support  ?   I am having a problem and emailed them last night.  This morning I had a response and have been exchanging emails for the last 2 hours.  They are quick and hopefully they can resolve your problem.  It's nothing like calling them. 

I just installed my c309 but had no problems with the digital imaging monitor although I did notice it runs contiuously in the background and wonder if that's necessary.  Good luck. sorry I can't help you any further.

Honor Student
lilkoala
Posts: 4
Member Since: ‎12-17-2009
Message 4 of 10 (23,906 Views)

Re: Installing HP Photosmart Premium C309g-m

oops, sorry.  i didn't scroll down to see your problem got resolved.

Honor Student
masadeo
Posts: 2
Member Since: ‎12-20-2010
Message 5 of 10 (16,762 Views)

Re: Installing HP Photosmart Premium C309g-m

I've just spent time with an on-line tech because my printer wouldn't shut down and just locked up when I tried to do that. He suggested I unplug the power cord from the printer AND the power source, wait 30 seconds, then plug it back in. It now seems to be okay, shutting down and restarting as it should. I have my fingers crossed!!!

Student
vuaam
Posts: 1
Member Since: ‎04-06-2011
Message 6 of 10 (13,333 Views)

Re: Installing HP Photosmart Premium C309g-m

hello, i installed my hp photosmart premium c309g-m with wifi but it is very very slow(~15min per page) . it worked perfectly with the usb cable. what can i do ?

Student
gugsgoode
Posts: 1
Member Since: ‎04-06-2011
Message 7 of 10 (13,302 Views)

Re: Installing HP Photosmart Premium C309g-m

I'm not able to be with the computer constantly so have not contacted HP for assistance. I was hoping to find a necessary .dll and be on my merry way. It this is going to take more than that, I may be forced into purchasing another printer until such time as I'm physically able to spend the time needed at the computer. Thanks.

Honor Student
SuzanneJack
Posts: 2
Member Since: ‎06-24-2011
Message 8 of 10 (11,264 Views)

Re: Installing HP Photosmart Premium C309g-m

[ Edited ]

I can't scan anymore from the all in one. It says try scanning from computer, but I can not find the program to scan from. I used to just press scan on the printer, but it doesn't work anymore Help... I need to scan pics

 

There is no scan button in any of the pic programs I have

Honor Student
SuzanneJack
Posts: 2
Member Since: ‎06-24-2011
Message 9 of 10 (11,250 Views)

Re: Installing HP Photosmart Premium C309g-m

DUH!!!! HP Solution Center

Student
psjennings
Posts: 1
Member Since: ‎10-03-2011
Message 10 of 10 (8,460 Views)

Re: Installing HP Photosmart Premium C309g-m

Is there a quick answer as to what the problem was?  I am having the same issue and would love to avoid 5/6 hours with Tech Services is possible ... 

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