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Honor Student
Natalie-
Posts: 3
Member Since: ‎01-09-2012
Message 1 of 5 (488 Views)

Installing software for HP Officejet 4500 G510-g. What am I doing wrong??

I am installing the software for my new HP Officejet all in one printer (series 4500 G510-g) and whenever it is almost finished, I get a screen that pops up and says "only users with administrator privileges can install.  Please log off and log on with a password."  I don't know a password for this computer!!!!  This is the FIFTH printer I have tried.  Am I doing something wrong??  I follow every single direction on the walk-through video on this website.  Is my computer just...old?  Maybe it isn't compatible to any new printers.  It is a Microsoft Windows XP Professional.  Any suggestions or insight would be greatly appreciated.  Thanks!

Honor Student
Natalie-
Posts: 3
Member Since: ‎01-09-2012
Message 2 of 5 (468 Views)

Re: Installing software for HP Officejet 4500 G510-g. What am I doing wrong??

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Honor Student
Natalie-
Posts: 3
Member Since: ‎01-09-2012
Message 3 of 5 (466 Views)

Re: Installing software for HP Officejet 4500 G510-g. What am I doing wrong??

Whoops sorry about that.....my keyboard got stuck :smileytongue:
Teacher
YanaIce
Posts: 77
Member Since: ‎09-23-2010
Message 4 of 5 (449 Views)

Re: Installing software for HP Officejet 4500 G510-g. What am I doing wrong??

Hi,

 

Looks like your log in access to your PC does not have administrator access. You would need to log in as an

administrator to proceed. Are you installing on a personal PC or a work PC? 

" Although I am an HP employee, I am speaking for myself and not for HP.

Say thanks by clicking the "Kudos! Star" which is on the left
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
. "
Student
Vlooi
Posts: 1
Member Since: ‎08-16-2012
Message 5 of 5 (294 Views)

Re: Installing software for HP Officejet 4500 G510-g. What am I doing wrong??


Natalie- wrote:

I am installing the software for my new HP Officejet all in one printer (series 4500 G510-g) and whenever it is almost finished, I get a screen that pops up and says "only users with administrator privileges can install.  Please log off and log on with a password."  I don't know a password for this computer!!!!  This is the FIFTH printer I have tried.  Am I doing something wrong??  I follow every single direction on the walk-through video on this website.  Is my computer just...old?  Maybe it isn't compatible to any new printers.  It is a Microsoft Windows XP Professional.  Any suggestions or insight would be greatly appreciated.  Thanks!


 

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