Question
Reply
 
Student
Emadaddeen
Posts: 1
Member Since: ‎12-24-2013
Message 1 of 8 (13,562 Views)

LaserJet Pro 200 color MFP M276nw/ a code 79 service error turn off then on, on screen the product

I have an HP LaserJet Pro 200 color MFP M276nw. I keep getting a code 79 service error turn off then on, on screen the product

HP Support Agent
Gemini02
Posts: 7,073
Member Since: ‎09-03-2013
Message 2 of 8 (13,478 Views)

Re: LaserJet Pro 200 color MFP M276nw/ a code 79 service error turn off then on, on screen the product

Hi Emadadd

 

I understand you are getting a 79 service error.

 

This can be caused by malformed PostScript documents. If a printer shows a "79 Service Error"  on the LCD display, do the following:

  1. Locate the on/off switch on the bottom of the printer.
  2. Toggle the switch to the off position and COUNT to 10.
  3. Turn the printer on again and the system should be all set.

If a print job of yours repeatedly causes this error, it may indicate a problem with the print job. Try breaking your document up smaller before printing it.

 

Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector)

 

Remove and reinsert the toner and do a power reset.

I would recommend to run a firmware update on the printer. Some models with do the firmware update when in a error state. The newest Version20121026.

Click Here. Select your operating system, click next, click the link for firmware.

 

Please let me know the results.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Tutor
Daveshp
Posts: 11
Member Since: ‎01-25-2014
Message 3 of 8 (13,156 Views)

Re: LaserJet Pro 200 color MFP M276nw/ a code 79 service error turn off then on, on screen the produ

I have same problem - this doesn't help. Did you did something that worked?
Honor Student
Kool-Aid-Man
Posts: 1
Member Since: ‎04-10-2014
Message 4 of 8 (10,573 Views)

Re: LaserJet Pro 200 color MFP M276nw/ a code 79 service error turn off then on, on screen the produ

Thanks for the help, i tried all of the above and clearing out the printing queue worked for me!

Student
smseverino
Posts: 1
Member Since: ‎07-23-2014
Message 5 of 8 (7,130 Views)

Re: LaserJet Pro 200 color MFP M276nw/ a code 79 service error turn off then on, on screen the produ

I've tried this and it didn't work for me.  Any other solutions????  PLEASE!!!

Student
LITTLEFIX
Posts: 1
Member Since: ‎08-27-2014
Message 6 of 8 (5,885 Views)

Re: LaserJet Pro 200 color MFP M276nw/ a code 79 service error turn off then on, on screen the produ

I tried turning off-wait 30-seconds- turn back on....nothing

wouldn't troubleshoot because it continues to say "not connected"

I read your post .....went to "devices and printers" ....clicked on printer....cleared queue....had several backed up

  that had not printed for some reason....large report...

Returned to printer ....turned back on.... worked and reset immediately!!!!

 

THANK YOU!!!!

Student
suttonh
Posts: 1
Member Since: ‎09-03-2014
Message 7 of 8 (5,576 Views)

Re: LaserJet Pro 200 color MFP M276nw/ a code 79 service error turn off then on, on screen the produ

I tried all the suggested fixes to no avail. I have deleted and reloaded the software 6 times. The printer will work for a few small jobs before the "79" code comes back. I am about to trash this new printer unless I get a solultion!

Student
DougGinCA
Posts: 1
Member Since: ‎09-09-2014
Message 8 of 8 (5,356 Views)

Re: LaserJet Pro 200 color MFP M276nw/ a code 79 service error turn off then on, on screen the produ

For me these steps worked:

 

1.  Turn off the printer

2.  Open services.msc, go to Print Spooler, and stop the service

3.  Navigate to C:\Windows\System32\spool\PRINTERS

4.  Delete the contents of this folder (bad print job(s))

5.  Restart the Printer Spooler service

6.  Power on the printer

 

I was then able to print

 

I then went and updated the firmware, as there is a new version as of June 2014

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation