02-19-2013 11:10 AM
I did clear a recent paper jam (label paper) and the printer works fine.
However, If I try to use the "straight through path" option by opening the back door, I get an error message "jam in cartridge area-open door and clear jam.'
I cannot find a paper jam but simply by closing the back door and reseating the cartridge, the error message clears, and I am able to print via the top output bin.
Solved! Go to Solution.
02-22-2013 03:33 PM
Hi there ,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
02-23-2013 03:03 AM
I have already tried those options listed on the link you supplied but still no luck.
Why would opening the back door cause the paper jam alarm?
I do appreciate it though.
02-24-2013 08:45 AM
I tried to find a jam again using the instructions provided by your link. It is fixed! I didnt find a jam but maybe some small piece of paper got dislodged without me seeing it.
anyway thanks very much!
10-25-2013 03:36 AM
We managed to solve the problem " paper jamming under the toner cartridge, there is a roller that sits under the toner cartridge that the paper hits and stops".
On the right hand side of the toner when it is lodged in the printer there is a little 'arm' that comes out. That should move in and out as the door opens and closes. We found that our toner cartridge arm was stuck in and so repaired it and it then worked fine.
It is always better to buy HP toner cartridges but this one that was faulty was a recon so just watch out for that problem.
Hope that helps someone.