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Thomajs112748
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Member Since: ‎12-10-2011
Message 1 of 17 (6,386 Views)
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My printer will not scan..I get a message to start the scan from my computer and i don't know

When I try to scan to my computer I get the following message.

Scan Problem

Try starting scan from computer. Refer to documentation for details.

I don't have any doumentation!

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 17 (6,369 Views)

Re: My printer will not scan..I get a message to start the scan from my computer and i don't know

Hi Thomajs112748,

 

Open the icon on your desktop that looks like the printer, and then click on Manage scan to computer to make sure this feature is enabled.

 

1.JPG

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jacksmumjulie
Posts: 1
Member Since: ‎02-26-2012
Message 3 of 17 (6,266 Views)

Re: My printer will not scan..I get a message to start the scan from my computer and i don't know

My printer will not scan to my computer

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 17 (6,248 Views)

Re: My printer will not scan..I get a message to start the scan from my computer and i don't know

Hi jacksmumjulie,

 

What printer do you have?

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TechieChris
Posts: 3
Member Since: ‎12-03-2012
Message 5 of 17 (5,518 Views)

Re: My printer will not scan..I get a message to start the scan from my computer and i don't know

 

I'm having the same problem as the original poster, but the scanning portion does not show up on the Printer page.

Running on a brand new Dell Optiplex 7010

Win 7 Enterprise 64

Fully updated

 

This wasn't a problem with the older Optiplex running XP Pro 64

 

Wireless is not an option because this is a corporate network

 

Already uninstalled, rebooted, downloaded latest drivers from HP

noscan b210.PNG

 

Any additional help would be great for I cannot dedicate any more time to this users issue...

 

Thanks,

 

Chris

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 6 of 17 (5,516 Views)

Re: My printer will not scan..I get a message to start the scan from my computer and i don't know

Hi TechieChris, 

 

You will need to uninstall the printer, and then reinstall using the newest version software from the link below.

 

Version 28.8

I am an HP employee.

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TechieChris
Posts: 3
Member Since: ‎12-03-2012
Message 7 of 17 (5,505 Views)

Re: My printer will not scan..I get a message to start the scan from my computer and i don't know

Thanks for the prompt response pcwizard - That's what I've done already.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 8 of 17 (5,501 Views)

Re: My printer will not scan..I get a message to start the scan from my computer and i don't know

Hi TechieChris, 

 

Can you scan from Microsoft paint or Windows fax and scan?

 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools

I am an HP employee.

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TechieChris
Posts: 3
Member Since: ‎12-03-2012
Message 9 of 17 (5,486 Views)

Re: My printer will not scan..I get a message to start the scan from my computer and i don't know

Hi pcwizard,

 

I tried from Fax & Scan and it errored out saying could not connect. I ran the Print and Scan Doctor which required a reboot and after it said Welcome Back within the app, it said it could not repair, please click the link for support - which brought me to the HP Support page.


One thing that sticks out in the above image that I posted compared to what the other customer posted, this B210 doesn't have a Scanner Actions option. Not sure if that helps, but it seems odd that it's not there.

 

Thanks,

 

Chris

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 10 of 17 (5,481 Views)

Re: My printer will not scan..I get a message to start the scan from my computer and i don't know

Hi TechieChris, 

 

Follow the steps below to uninstall and reinstall the printer.

 

1. Open Control Panel

2. Click on Uninstall a program

3. Uninstall the B210 from the list

4. Reboot your computer

5. Download and install the latest version of Adobe flash player

 

http://www.adobe.com/support/flashplayer/downloads.html

 

6. Download the full feature software and drivers, and then reinstall the printer.

 

Version 28.8

I am an HP employee.

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