Question
Reply
 
Top Student
luv2bike2nv
Posts: 7
Member Since: ‎07-07-2010
Message 1 of 2 (509 Views)

Networked HP LaserJet 2300 dtn driver not installing on windows 7 64bit system

I am setting up a new Dell Optiplex 390, windows 7, 64 bit sp1 on the company network. 

 

i need to setup the HP LaserJet2300dtn printer that is on our network on the new computer.  When i go to add a printer and select the printer from the network, i locate the printer and click next.  it tells me that it is connecting to the printer and after awhile i get the pop up saying that it could not find a driver. so i went to the HP driver website and downloaded the PCL6 driver and try to install the printer, i get the same error message, i downloaded the other two PS and PCL5 and tried to install the printer and both times i get the same message. 

 

i can browse to the location of the INF file that is located on the C: drive of the new computer and try to install the printer that way however i get the same message... cannot location a suitable printer driver. 

 

On my computer which is a Windows 7 SP1 and 32 bit computer i have that printer set up and i can print to it.

 

For ha ha's I went to another Windows 7 SP1 and 32 bit computer and I was able to install the printer and print to it. 

 

I am assuming that the 32 bit driver is on the server and that is why i can install it on another win7 32bit computer.

 

Do I need to put the  64 bit driver on the print server for the installation to work on the win7 computer? 

 

Thanks,

R

 

Provost
pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 2 of 2 (495 Views)

Re: Networked HP LaserJet 2300 dtn driver not installing on windows 7 64bit system

Hi luv2bike2nv,

 

This is a commercial line product. For the best answer to your questions you will need to repost your question to the following links.

http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support

http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413

Designjet Questions:
http://h30499.www3.hp.com/t5/Printers-Designjet-Large-Format/bd-p/bsc-414

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation