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Student
gatorgregg
Posts: 1
Member Since: ‎10-13-2013
Message 1 of 10 (682 Views)
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New Envy 5530 can't print

Just bought an Envy 5530. It printed the test page just fine. But sending print jobs to it, it just says "now printing" for a long time. the print queue is empty, then it eventually stops displaying that. Will not print. Have tried to print Adobe files, and Word files (Mac). A new printer that does not print has no value.

Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 2 of 10 (650 Views)

Re: New Envy 5530 can't print

Hi
I know this post was a few weeks ago but I see no one replied. Were you able to resolve this issue or do you still need help?

FYI, seeing as you have the Envy 5530 you might be interested in the Instant Ink program...
https://instantink.hpconnected.com/us/en
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
illson018
Posts: 5
Member Since: ‎12-21-2013
Message 3 of 10 (606 Views)

Re: New Envy 5530 can't print

I am having the same problem. HELP!

Honor Student
domefort
Posts: 3
Member Since: ‎01-13-2014
Message 4 of 10 (573 Views)

Re: New Envy 5530 can't print

I have the exact same issue, I've gone through all the steps listed on customer support, read endless forums, and all nothing. This one specially upsets me because there has been no reply in months, and I'm not in the best of circumstances to be going back to the retailer and returning the item because of 'some issue' HP can't solve.

Tutor
illson018
Posts: 5
Member Since: ‎12-21-2013
Message 5 of 10 (568 Views)

Re: New Envy 5530 can't print

I finallu got it to work just recently. Hp has 2 versions of the download. I got my printer from walmart so I had to find the 5531 download. Hp does not say anything about this issue. It acts like a different software. Everything says download 5530 but u need to download the 5531 version if u got it from walmart. See if that works.
Honor Student
domefort
Posts: 3
Member Since: ‎01-13-2014
Message 6 of 10 (560 Views)

Re: New Envy 5530 can't print

When I try to install it, shoudl i uninstall the previous software? I mean exchange the 5530 for 5531?

Tutor
illson018
Posts: 5
Member Since: ‎12-21-2013
Message 7 of 10 (553 Views)

Re: New Envy 5530 can't print

yes. uninstall everything to do with that printer.
Honor Student
domefort
Posts: 3
Member Since: ‎01-13-2014
Message 8 of 10 (547 Views)

Re: New Envy 5530 can't print

Worked absolutely perfect, THANK YOU! On the other hand HP needs to get its 's(h)tuff' together.

Tutor
illson018
Posts: 5
Member Since: ‎12-21-2013
Message 9 of 10 (543 Views)

Re: New Envy 5530 can't print

I agree! When contacting hp about the issue they seemed like they had no idea what I was talking about
Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 10 of 10 (536 Views)

Re: New Envy 5530 can't print

Folks, thanks for the feedback on this. Let me chase up with the Envy team on this one...

 

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation