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hhaar
Posts: 7
Member Since: ‎06-05-2011
Message 1 of 12 (354 Views)
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Office Jet 6310; Windows 7 Uninstall and reinstall

The printer is not working properly, 

I cannot find anything in the Program files, or Control Panel which will let me do this. I also have the original disk, but that does not have any ininstall button on it

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DavidPK
Posts: 31,728
Member Since: ‎09-24-2010
Message 2 of 12 (342 Views)

Re: Office Jet 6310; Windows 7 Uninstall and reinstall

Hi,

 

Download and install Revo Uninstaller from the link below.

 

http://www.revouninstaller.com/download-freeware-version.php

 

Run revo and see if this detects your printer software.  If it does, right click on the icon of the program you wish to remove and select Uninstall.  During the process you may be asked to delete registry entries, just select all and then click delete.  Do the same for any left over files and folders.  Once the uninstall has completed, reboot the PC.

 

Regards,

 

DP-K



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Top Student
hhaar
Posts: 7
Member Since: ‎06-05-2011
Message 3 of 12 (330 Views)

Re: Office Jet 6310; Windows 7 Uninstall and reinstall

Thank you for your suggestion.

 

However I could not uninstall the program.

I have an HP computer, and I am unable to distinguish which files are for the printer vs the computer.

 

Thanks again

 

Herb Haar

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DavidPK
Posts: 31,728
Member Since: ‎09-24-2010
Message 4 of 12 (327 Views)

Re: Office Jet 6310; Windows 7 Uninstall and reinstall

Hi,

 

If you open windows Control Panel, open Programs and Features, is there no listing at all for the OfficeJet installation?

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Top Student
hhaar
Posts: 7
Member Since: ‎06-05-2011
Message 5 of 12 (322 Views)

Re: Office Jet 6310; Windows 7 Uninstall and reinstall

When I open Control Panel I get 18 listings for HP,like

HP Media Smart Photo

HP Odometer

HP Product Detection

HP Setup

 

Logic would dictate that Setup or Product Detection might be appropriate. However if I right or left click on either of them, it immediately goes to uninstall with no way to stop it.

I do not know what I am uninstalling

 

Thanks

 

Herb Haar

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DavidPK
Posts: 31,728
Member Since: ‎09-24-2010
Message 6 of 12 (319 Views)

Re: Office Jet 6310; Windows 7 Uninstall and reinstall

Hi,

 

Can you post back with either a screenshot(s) of all the entries found in Programs and Features of a list of all the HP entries that are listed.

 

Regards,

 

DP-K

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Top Student
hhaar
Posts: 7
Member Since: ‎06-05-2011
Message 7 of 12 (310 Views)

Re: Office Jet 6310; Windows 7 Uninstall and reinstall

HP Imaging Device Functions13.0

HP Media Smart DVD

HP Media Smart Music

HP Media Smart Photo

HP MediaSmart Smart Menu

HP Media Smart Video

HP Odometer

HP PhotoSmart Essential 3.5

HP Photosmart Office Jet and Deskjet

HP Product Detection

HP Setup

HP Setup Manager

HP Smart Web Printing 4.51

HP Solution Center 13.0

HP Support Assistant

HP Support Information

HP Update

HP Vision Hardware Diagnostics

 

Thanks

 

Herb Haar

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DavidPK
Posts: 31,728
Member Since: ‎09-24-2010
Message 8 of 12 (309 Views)

Re: Office Jet 6310; Windows 7 Uninstall and reinstall

Hi,

 

Uninstall the following, in this order.  You may find that uninstalling the first entry, removes either one or both of the other entries - that's OK, but if they are still listed just uninstall them seperately.  Restart the PC after each uninstallation.

 

HP Photosmart Office Jet and Deskjet

HP Solution Center 13.0

HP Imaging Device Functions13.0

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Top Student
hhaar
Posts: 7
Member Since: ‎06-05-2011
Message 9 of 12 (300 Views)

Re: Office Jet 6310; Windows 7 Uninstall and reinstall

I have uninstalled those files but

 

When I try to reinstall HP 6310 I get a message that the operating system does not support 64 bit.

 

I have Windows 7, 64 bit.

 

Do you know any way around this issue

 

Herb Haar

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DavidPK
Posts: 31,728
Member Since: ‎09-24-2010
Message 10 of 12 (299 Views)

Re: Office Jet 6310; Windows 7 Uninstall and reinstall

Hi,

 

Download the latest Full Feature installer on the link below and save it to your Desktop.

 

ftp://ftp.hp.com/pub/softlib/software11/COL30951/mp-76831-1/AIO_CDB_Net_Full_Win_WW_130_141.exe

 

When the download has completed, simply double click the installer to start the installation process - hopefully this will be more successful.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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