OfficeJet 4500 G510Gn does not show in Windows 7 Devices and Printers (2308 Views)
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Student
stevetkg
Posts: 1
Member Since: ‎01-11-2012
Message 1 of 5 (2,308 Views)

OfficeJet 4500 G510Gn does not show in Windows 7 Devices and Printers

I installed the OfficeJet 4500 G510n printer using the CD that came with the printer.  I am using a Dell Laptop with Windows 7.  The printer does not show up under Windows 7 Devices and Printers.  But, the printer does show up in Microsoft Word and I am able to print to it.  If I try to add a printer in Devices and Printers, it will show up as OfficeJet 4500 G510n (Copy 1).  What do I need to do to get the printer to show up in Windows 7 Devices and Printers?

Teacher
YanaIce
Posts: 77
Member Since: ‎09-23-2010
Message 2 of 5 (2,291 Views)

Re: OfficeJet 4500 G510Gn does not show in Windows 7 Devices and Printers

Hi,

 

See if following the steps on link below help solve the problem.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01921724&tmp_task=solveCategory&cc=us&dlc=en&la...

" Although I am an HP employee, I am speaking for myself and not for HP.

Say thanks by clicking the "Kudos! Star" which is on the left
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
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Top Student
S_Skeens
Posts: 5
Member Since: ‎08-18-2012
Message 3 of 5 (1,999 Views)

Re: OfficeJet 4500 G510Gn does not show in Windows 7 Devices and Printers

[ Edited ]

I think I found the answer...there is a "Bluetooth Support Service" in Windows 7 services.  Mine was set to start manually.  Once I started it, the OfficeJet 4500 appeared in Devices and Printers.  I set the startup to automatic.  I have no idea if there are any potential problems associated with having this service start automatically, but it seems fine so far (and the printer now shows up).

Top Student
S_Skeens
Posts: 5
Member Since: ‎08-18-2012
Message 4 of 5 (1,995 Views)

Re: OfficeJet 4500 G510Gn does not show in Windows 7 Devices and Printers

[ Edited ]

I can't figure out how to delete a post, but I'm editing out a possible solution that did not work after all...

Student
Litpalen
Posts: 1
Member Since: ‎11-25-2012
Message 5 of 5 (1,751 Views)

Re: OfficeJet 4500 G510Gn does not show in Windows 7 Devices and Printers

I found that going to Windows Explorer and clicking on Network will show the Deskjet 4500 under the Printers Heading.

 

Double click on the Deskjet 4500 printer icon and it will install drivers and then the printer will show in the Devices and Printers Screen.  You can then set Printing Preferences and Printer Properties and Default Printer.

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