10-18-2013 07:33 PM - edited 10-18-2013 07:42 PM
I can't seem to get the installation program to recognize my printer. I can print find with the Win8.1 drivers but I tried to install the HP drivers and I'm getting stuck at the driver software trying to connect to the printer. It tells me to hook it up via USB or a wired ethernet connection. (it gives me no option for wireless, it's already connected to my router and I can print fine with the WIn8 driver). I connect the USB cable and it doesn't seem to find the printer still. I get no error or error code, it just wont find my printer. I tried turning the wireless off and restarting it, no dice.
I can't start HP Solution Center because it can't finish the driver setup. I've tried to also dl the "hppiw.exe" auto detector and it just tried to download the same driver file that I dl'ed initially.
I also tried once the software was installed the "Add a Device Officeet 4" program and it basically stops at the same spot. Makes me choose between USB or Wired Ethernet. I can't do wired cause it's a wireless only printer and the USB option never works... When I hook it up, it doesn't see it still..
This question was solved. View Solution.
10-19-2013 12:09 AM
More likely you wrongly use the wrong driver, the one intended for the Officejet 4500 (G510) driver and therefore the printer cannot be located.
Turn the printer On, connect it to your PC and follow the HP Printer Install Wizard tool below:
That should remove any existing instance from the previous install attemp and get the correct driver for your printer.
If my post resolve your problem please mark it as an Accepted Solution
10-19-2013 05:50 AM - edited 10-19-2013 06:10 AM
Ive tried that already. First I tried the following download from HP :
Then when that gave me the problem stated above, I did some searching here and found that file (hppiw.exe) that I also tried and it tries to download the same exact file.
[EDIT} OK, Different day, I tried the above and it downloaded a second copy of hppiw.exe and I reran the second copy. This time it worked, it let me select either USB or wireless (as it should) and the rest of the insallation went OK. Maybe when I ran hppiw the first time, it "found" the wrong driver and tried to install it.